Assistant Customer Service Manager

🌟 We're Hiring : Assistant Customer Service Manager! 🌟

We are seeking a dedicated and proactive Assistant Customer Service Manager to support our customer service operations and help deliver exceptional customer experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for resolving customer issues while supporting team development and operational excellence.

📍 Location : Kuala Lumpur, Malaysia

⏰ Work Mode : Work From Office

💼 Role : Assistant Customer Service Manager

What You'll Do :

🎯 Assist in managing daily customer service operations and team performance

📞 Handle escalated customer complaints and complex service issues

👥 Support training and development of customer service representatives

📊 Monitor service metrics and prepare performance reports

🔄 Implement process improvements to enhance customer satisfaction

🤝 Collaborate with other departments to resolve customer concerns

What We're Looking For :

✅ 2-4 years of customer service experience with leadership exposure

✅ Strong problem-solving and conflict resolution skills

✅ Excellent verbal and written communication abilities

✅ Experience with CRM systems and customer service tools

✅ Ability to work under pressure and manage multiple priorities

✅ Bachelor's degree preferred but not mandatory

Ready to make an impact? 🚀 Apply now and let's grow together!