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Business Performance Manager
JOS (Malaysia) Sdn. Bhd.Petaling Jaya, Selangor, Malaysia23 hours ago
Job descriptionDefine and track delivery KPIs (e.g., utilization, backlog, SLA adherence, project profitability, etc.) by Service Line. Monitor order-to-cash SLA by Service Line and fulfillment accuracy, escalating bottlenecks and operational inefficiencies. Ensure operational execution is aligned with financial and customer commitments. Integrate financial KPIs (e.g., revenue, GM, EBITDA) with operational and sales metrics. Provide variance analysis and root‑cause insights behind financial performance. Partner with Finance to align forecasts with operational capacity and pipeline reality. Track headcount, attrition, productivity for affordability analysis. Highlight alignment (or gaps) between workforce capacity and business demand. Identify and recommend high‑impact opportunities for comprehensive process and performance improvements, driving initiatives for expense reduction, revenue enhancement, and efficiency maximization. Develop dashboards and performance scorecards integrating all four dimensions. Establish a regular performance review cadence across functions. Ensure KPI owners are accountable for outcomes, and actions are tracked to closure. Provide leadership with forward‑looking insights, not just historical reporting. What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Business Performance Manager? How many years' experience do you have with forecasting for businesses? Which of the following languages are you fluent in? Are you willing to undergo a pre‑employment background check? How much notice are you required to give your current employer? How many years' experience do you have as a Business Operations Manager?
About the Role
The Business Performance Manager provides a holistic view of company performance by integrating sales, delivery, financial, and people metrics into one narrative. The role ensures that leadership has visibility into how commercial growth, operational execution, financial outcomes, and workforce capacity align to business goals. By linking insights with accountability, this role drives execution and ensures sustainable performance.
Responsibilities
- Track sales pipeline health, conversion rates, win / loss trends, and revenue realization by Service Line.
- Monitor sales productivity (e.g., revenue per head, quota attainment) for affordability assessment.
- Partner with Sales leadership to highlight risks to targets and opportunities for growth by Service Line.
Delivery & Operational Performance
People & Capacity Performance
Process and Performance Improvement
Governance & Insights
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About the Company
JOS Malaysia is a leading global solutions and services provider with over 30 years of experience in the Information and Communications Technology (ICT) market, serving government entities and blue‑chip companies across various industries including FSI, F&B, Electronics, Healthcare, Media, and Retail. The company specializes in end‑user computing, IT system integration, and IT infrastructure support services, and is committed to helping businesses meet challenges and maximize opportunities.
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Manager Performance • Petaling Jaya, Selangor, Malaysia
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