Manager Application Support

Key Functional Responsibilities

To manage, implement, support and maintain the various Maybank IB divisions’ Middle and Back Office systems and their interfaces in relation to the Company’s strategic initiatives to support the Business Sectors to achieve the Company’s goals and objectives.

To ensure the systems operate effectively to support internal and external users.

To be technical person and solution architect for project or enhancement either new or existing system.

To manage a team of engineer which handling BAU support, project and enhancement.

Key Areas of Responsibilities

To become primary person for major project and act as technical and solution architect.

To support IT daily operations (Systems, Daily Support, Infrastructure, Network and Preventive Maintenance), ensure that systems availability is maintained.

Ensure the supported systems and their interface systems (internal / external) are integrated well and comply with company / regulatory policies and guidelines

Meeting the project requirement and timeline besides ensuring the availability / stability of the existing operating systems.

Meeting the front, middle and back office system changes / requirements by the Business / Capability Sectors within the timeframe guided by SLA.

To work with external vendors in delivering the IT services to the business.

Ensure proper documentation, coordination and communication between team members, end users, department users, project team members and vendors.

Ensure that any audit issue arises is address timely

Comply with Change Management process, involve in project, and change execution.

To ensure full compliance to BNM RMiT, Bursa Malaysia, Maybank Group IT and Maybank Investment Bank IT frameworks, guidelines, procedures and policies.

Key Requirements

Candidate must possess at least a bachelor degree in Computer Science / Information Technology or equivalent.

At least 10 year(s) of working experience in the related field is required for this position.

Application & Infrastructure Support & Maintenance

Knowledge in software development, network and infrastructure (an added advantage)

Involve in project and change implementation

Knowledge in support web and mobile application.

Knowledge in banking or stock broking industry (an added advantage)

Knowledge in project management and business analyst

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