Field Sales Executive (Northern)

Overview

We are currently seeking a Field Sales Executive to join DHL eCommerce Malaysia!

The Field Sales Executive will be responsible for meeting sales revenue objectives at a sales territory or portfolio level via retention, development and acquisition activities, by servicing and retaining existing customers and targeting new business opportunities.

Essential Duties And Responsibilities

Customer Service Management

• Develop and aggressively win new eCommerce and Business to Business customers requiring Domestic / Cross border delivery services
• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’
• Lead and manage customers’ presentations and proposals and conduct monthly performance reviews together with customers and internal stakeholders
• Develop an annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved. This call cycle is to be created annually, reviewed quarterly and updated on a monthly basis.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Conversion of qualified leads into customers (First Time Buyers) and develops and penetrates existing accounts (Retention and Development).
• Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan
• Provide regular updates and resolution on business challenges and customer satisfaction
• Work with other Business Units, Partners to generate potential leads, liaising with them to support project requiring domestic services
• Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered
• Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
• Continually develop knowledge of DHL’s products / services and general commercial awareness in order to provide the best possible solutions to the customers.

Stakeholder Management

Reporting and Documentation

Desired Skills / Qualifications

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