Centauri Services And Technology Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description
What You'll Be Doing :
Handle all inquiries from global customers through various channels such as email, chat, voice, and social media.
Handle complaints and feedback related to the website, products, platform, and services.
Identify areas for service and program improvements, and make suggestions to the Supervisor / Assistant Manager / Manager.
Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.
Responsible for investigating, following up on, and resolving difficult issues to ensure no problems are omitted.
Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.
What We Look For In You :
Diploma or above (Bachelor's Degree preferred), with more than 1 year of customer service experience.
SPM Holder with 2 years of customer service experience
Excellent command of spoken and written English and Mandarin as the role requires to deal with China / Hong Kong Mandarin speaking counterparts.
Able to accommodate work schedules and adapt to rotational shifts.
Strong data analysis and logical thinking skills
Good stress tolerance, along with good communication and organizational skills.
Proactive and positive work attitude, possessing excellent customer service spirit.
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion : We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment : Advance your career by interacting with individuals from various backgrounds, cultures, and nations
Create a job alert for this search
Live • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Promoted
Senior IGA Consultant
Kloudynet TechnologiesKuala Selangor, Kuala Selangor, Malaysia
Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 2 days ago
Promoted
Live Host
NuffnangKuala Lumpur, Kuala Lumpur, Malaysia
Host live-streaming sessions on various platforms.Engage with the audience by responding to comments and questions in real time.
Maintain an energetic and entertaining presence to captivate viewers....Show moreLast updated: 30+ days ago
Promoted
Live Host
RtistKuala Lumpur, Kuala Lumpur, Malaysia
Host live streaming sessions on company platforms (Facebook, TikTok, Instagram, Shopee Live, etc.Present and demonstrate automotive features, promotions, and aftersales packages in an engaging and ...Show moreLast updated: 1 day ago
Promoted
Live Host Assistance
YOUMILIERKajang Municipal Council, Selangor, Malaysia
Host daily live sessions on TikTok and Shopee Live.Present and promote our products with energy and professionalism.Engage with viewers, answer product-related questions, and build brand loyalty.Co...Show moreLast updated: 30+ days ago
Promoted
Live Sales Agent
Horizon CorpKota Damansara, Selangor, Malaysia
Languages : Cantonese + Mandarin + English (B2 level or higher).At least 1 year of BPO Customer Service or Sales experience.
Strong communication & problem-solving skills.Willingness to work onsite (...Show moreLast updated: 1 day ago
Promoted
Regional Lead, Member Engagement and Experience (MEE) - Europe
IFACKlang City, Selangor, Malaysia
Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience.
The Member Value Proposition (MVP) was created ...Show moreLast updated: 3 days ago
Promoted
Live Arranger
MusiversalSelayang Municipal Council, Selayang Municipal Council, Malaysia
Musiversal is the world's first online recording studio.We provide session musicians with a steady flow of remote recording sessions and a stable monthly income as a result, reinventing the paradig...Show moreLast updated: 3 days ago
Promoted
Meta and LinkedIn Ads Specialist - Luxury Fashion & Beauty
Slate StudiosKepong, Kuala Lumpur, Malaysia
Freelance Meta and LinkedIn Ads Specialist – Luxury Fashion & Beauty.Content Production / Luxury Fashion & Beauty.Slate Studios is a creative content production company headquartered in New York Ci...Show moreLast updated: 1 day ago
Promoted
Freelance Work From Home Tiktok Content Creator
Kiddiesoft MalaysiaSelayang Municipal Council, Selayang Municipal Council, Malaysia
Freelance Work From Home Tiktok Content Creator.Job Categories : Marketing / PR / Designers.Language Required : Bahasa Malaysia.
Nationality Preferred : Malaysians Only.RM 1,500 to RM 3,500 per month.Show moreLast updated: 1 day ago
Promoted
New!
Customer Service Live Chat Agent
Zitron Enterprise (M) Sdn BhdPetaling Jaya, Selangor, Malaysia
We are seeking a motivated and customer-focused Customer Service Live Chat Agent to join our team at Hello Smart Sdn Bhd in Petaling Jaya, Selangor.
In this full-time role, you will be responsible f...Show moreLast updated: 22 hours ago
Promoted
Live Host
Tomei Consolidated BerhadKuala Lumpur, Kuala Lumpur, Malaysia
Host daily live sessions to present products in an engaging and interactive manner.Engage with viewers by responding to comments and questions in real-time.
Monitor live stream performance metrics a...Show moreLast updated: 1 day ago
Promoted
Data Partner- Math- Chinese - Remote- Global
TELUS Digital AI Data SolutionsKuala Selangor, Kuala Selangor, Malaysia
Data Partner- Math- Chinese - Remote- Global.TELUS Digital AI Data Solutions.We are seeking a Subject Matter Expert to design advanced, domain-specific questions and solutions and to create challen...Show moreLast updated: 20 days ago
Promoted
Live Host
HARITH GOLD SDN BHDKuala Selangor, Selangor, Malaysia
Present and promote products during live streams or live events across various platforms (e.Create excitement and urgency around products, encouraging viewers to make purchases in real-time.Provide...Show moreLast updated: 1 day ago
Promoted
Tik Tok Live Host (Freelance / Contrack)
ZALORA GroupKuala Selangor, Kuala Selangor, Malaysia
ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit.
As Asia’s leading online fashion destination, ZALORA was fou...Show moreLast updated: 1 day ago
Promoted
Senior Account Execuitve
WatiNilai, Negeri Sembilan, Malaysia
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted by over 14,000 customer...Show moreLast updated: 20 days ago
Promoted
Live Chat Agent
CoinWKuala Lumpur, Kuala Lumpur, Malaysia
Job Title : Bilingual Customer Support Specialist.Language Requirement : English and Mandarin.Working Hours : 5-day work week, rotational shift.
Provide high-quality customer service in both Chinese an...Show moreLast updated: 1 day ago
Promoted
Technical Marketing Engineer
Infotree Global SolutionsKuala Selangor, Kuala Selangor, Malaysia
Job title : Developer : Technical Marketing - III.Max salary budget : RM8,000 / month.Experience : 5+ years in technical roles, 2+ years with developers, coding skills, and hands-on AI / edge / IoT experienc...Show moreLast updated: 18 days ago
Promoted
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreKuala Selangor, Kuala Selangor, Malaysia
MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Show moreLast updated: 1 day ago