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Live Chat Agent

Live Chat Agent

Centauri Services And Technology Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

What You'll Be Doing :

  • Handle all inquiries from global customers through various channels such as email, chat, voice, and social media.
  • Handle complaints and feedback related to the website, products, platform, and services.
  • Identify areas for service and program improvements, and make suggestions to the Supervisor / Assistant Manager / Manager.
  • Escalate any unresolved issues or inquiries that cannot be completed within the agreed procedures to Level 2 or the Supervisor, and resolve issues as per the recommendations of the operations management.
  • Responsible for investigating, following up on, and resolving difficult issues to ensure no problems are omitted.
  • Proactively identify issues and drive their resolution through product and process optimization to enhance user experience.

What We Look For In You :

  • Diploma or above (Bachelor's Degree preferred), with more than 1 year of customer service experience.
  • SPM Holder with 2 years of customer service experience
  • Excellent command of spoken and written English and Mandarin as the role requires to deal with China / Hong Kong Mandarin speaking counterparts.
  • Able to accommodate work schedules and adapt to rotational shifts.
  • Strong data analysis and logical thinking skills
  • Good stress tolerance, along with good communication and organizational skills.
  • Proactive and positive work attitude, possessing excellent customer service spirit.
  • Benefits & Perks :

  • Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance)
  • Meal allowance up to RM 500 / month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion : We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
  • Employee engagement, recognition and appreciation program
  • Multinational working environment : Advance your career by interacting with individuals from various backgrounds, cultures, and nations
  • Create a job alert for this search

    Live • Kuala Lumpur, Kuala Lumpur, Malaysia

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