Sales Manager

Overview

Aloft Kuala Lumpur is seeking a Sales Manager (Reactive) based in Kuala Lumpur, Malaysia. The position is accountable for proactively soliciting and handling sales opportunities, ensuring proper turnover for service delivery, and leading day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. The role also aims to achieve personal sales goals.

Responsibilities

• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate, complete and effective turnover to Event Management.
• Participate in sales calls with members of the sales team to acquire new business and / or close on business.
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
• Identify new business to achieve personal and location revenue goals.
• Understand the overall market — competitors’ strengths and weaknesses, economic trends, supply and demand — and how to sell against them.
• Close the best opportunities for the location based on market conditions and location needs.
• Gain understanding of the location’s primary target customer and service expectations; serve the customer by understanding their business issues to offer better solutions.
• Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Service customers in order to grow share of the account and execute customer service standards.
• Provide excellent customer service consistent with the company’s daily service basics and set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.

Qualifications

Education and Experience

Core Work Activities

Seniority level

Employment type

Job function

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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