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Senior Specialist, IT Solution Analyst / Business Analyst

U MobileKuala Lumpur, Kuala Lumpur, Malaysia

13 hours ago

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization

UnbeatableCareerAwaits

Top Reasons To Join Us

Awarded For

o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)

o Bronze Winner in Cross-Generational Workforce Engagement (2024)

o Gold Winner for Excellence in Workplace Culture (2021)

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Convenient location with access to public transport (Imbi Monorail / Bukit Bintang MRT)

Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

Job Summary

We are seeking an experienced and driven Senior Solution Analyst to join our IT Solution Delivery team on a 1-year Contract. The role will focus on delivering high-quality solutioning for cross-functional change requests and projects across consumer, product, digital, and billing domains. You will act as a bridge between business users and technical teams, ensuring requirements are accurately translated into effective and scalable system solutions.

Job Responsibilities

End-to-End Solutioning : Lead and manage the solution design of medium to complex change requests (CRs) and projects from initiation to deployment, including feasibility study, impact analysis, and effort estimation.

Requirements Gathering : Collaborate with business stakeholders to gather and validate functional and non-functional requirements, ensuring clarity and completeness.

System Design : Produce solution design documents (FRS / SRS), aligning with architecture standards and ensuring maintainability, performance, and compliance.

Cross-Team Coordination : Liaise with developers, testers, architects, and vendors to align on solution delivery and implementation approach.

Stakeholder Engagement : Provide consultation and support to business units on system capabilities, change impacts, and proposed solutions.

Documentation & Compliance : Ensure all project artefacts, such as FRS, SRS, test scope, and UAT sign-offs, are completed in accordance with internal standards.

Mentoring : Guide and support junior analysts in the team, ensuring quality and consistency in deliverables.

Continuous Improvement : Identify opportunities for improvement in the solutioning process, tools, or templates to drive efficiency and quality.

About You

Job Requirements

Minimum Degree / Master's Degree in Computer Science / IT / Electrical & Electronic / Telecommunication or equivalent.

Minimum 6–8 years of experience in IT business or solution analysis, preferably in the telecommunications domain, digital platform application and web and cloud services experience.

Proven experience in handling cross-functional CRs or projects involving multiple systems and vendors.

Strong experience in producing high-quality documentation (FRS, SRS, interface specs).

Familiarity with CRM, Prepaid & Postpaid, Billing, Mobile App, or Order Management systems is a plus.

Solid understanding of SDLC, change request lifecycle, and system integration concepts

LI-EE1

What's Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Create a job alert for this search

It Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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