Assistant Client Support Officer, Customer Service (Cantonese)

Overview

Assistant Client Support Officer, Customer Service (Cantonese) – entry level administrative role supporting the smooth operation of the service desk function.

Key responsibilities

• Provides administrative support to the Managed Services Client Service Desk team.
• Performs entry level administrative tasks as required by the team.
• Receives, validates, and logs client requests, capturing request details.
• Ensures correct escalation procedures are followed for all critical calls and requests; assists with analyzing and interpreting requests for correct categorization and prioritization.
• Coordinates with colleagues to keep users updated on progress toward resolution of tickets / requests.
• Maintains all relevant documents related to tickets / requests, including client information.
• Communicates professionally, provides updates, and ensures clients are aware of actions being undertaken on their behalf.
• Performs any other related task as required.

To thrive in this role, you need to have

Academic qualifications and certifications

Required experience

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

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