Customer Retention Executive

Overview

Customer Retention Executive role at MHA Consultancy Services Sdn Bhd. Base pay range

This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Job Responsibilities

Proactively reach out to existing customers to understand their needs and offer suitable loan solutions. Build strong relationships with loyal customers to increase engagement and satisfaction. Follow up on loan applications, assist in resolving issues, and ensure smooth processing. Achieve individual targets for customer activation, conversion rate, and satisfaction scores. Collaborate with the team to improve customer communication and retention processes. Job Requirements

SPM / STPM / Diploma / Degree in any field Fresh graduate is welcome to apply Prior experience in customer service, call center, or tele sales is an advantage Fluent in Bahasa Malaysia (spoken & written) is preferably. Fluent in Mandarin (spoken & written) is an advantage. Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills Job Details

Type : Permanent Position : Customer Retention Executive - Sales (Loan & Financing) Basic Salary : RM3,000 + Commission Work Mode : Weekday On-site; Weekend & PH Work From Home Working Hours : 6 working days per week; can self arrange off day Project : Personal Financing, Loan Job Benefits

Basic salary + Commission EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment Staff activities

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