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QA Executive

QA Executive

AlphaiotabpoSepang, Sepang, Malaysia
10 days ago
Job description

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • .and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

What would you be doing :

Quality Assurance

  • Review and assess telemarketing sales calls based on predefined quality standards.
  • Identify strengths, areas for improvement, and trends in sales conversations.
  • Ensure compliance with company policies, sales scripts, and regulatory requirements.
  • Conduct regular call calibration sessions with sales teams and management.

    • Sales Training & Coaching

  • Provide detailed, constructive feedback to sales agents on call performance.
  • Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement.
  • Conduct one‑on‑one coaching sessions and group training workshops.
  • Design interactive role‑playing exercises and real‑time call coaching.

    • Performance Improvement

  • Analyze sales call data and conversion rates to identify improvement opportunities.
  • Collaborate with the sales team to refine sales scripts and strategies.
  • Work closely with team leads and managers to implement performance enhancement plans.
  • Track training effectiveness through KPI improvements and agent feedback.

    • To be successful in this role, you will need to have :

  • 2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling).
  • Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required.
  • Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement.
  • Proven experience in sales quality assurance, sales coaching, or telemarketing.
  • Strong understanding of sales techniques, objection handling, and customer psychology.
  • Excellent analytical skills to assess call quality and provide actionable feedback.
  • Strong communication, coaching, and interpersonal skills.
  • Experience using QA tools, CRM systems, and sales analytics software is a plus.
  • Ability to conduct engaging training sessions and motivate sales teams.
  • Review and assess telemarketing sales calls based on predefined quality standards.
  • Identify strengths, areas for improvement, and trends in sales conversations.
  • Ensure compliance with company policies, sales scripts, and regulatory requirements.
  • Conduct regular call calibration sessions with sales teams and management.

    • Keen to understand more?

    Send your resume to today and lets chat!

    Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.

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    Qa Executive • Sepang, Sepang, Malaysia

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