Customer Service Representative - Manda... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast‑paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self‑improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times Customer concerns must be handled positively and professionally Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Support customers to place online orders with the client Provide timely support to customers through available communication channels (inbound phone calls and email) Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty Identify and elevate priority issues through appropriate channels as and when necessary Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience Maintain and improve quality of service by sharing suggestions and recommendations Keep job knowledge and skills up to date by attending training and continuously learning Meet all key performance indicators set by the company and client Adhere to the policies and procedures set by the company and client
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- 1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- 2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Must be able to speak, read and write the required language to support
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Representative • Petaling Jaya, Selangor, Malaysia
Related jobs
Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Show moreLast updated: 30+ days ago
We are looking for a motivated, dynamic Service Planner, also known as.Admin & Customer Service (3 months Contract).Your responsibilities will be to plan customer’s service appointment, assigne...Show moreLast updated: 30+ days ago
- Promoted
Business Development Manager (Malay)
David Kennedy RecruitmentKlang, Selangor, Malaysia David Kennedy Recruitment is working with an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard a Business De...Show moreLast updated: 30+ days ago
- Promoted
- New!
Advisor I, Customer Service – Thai
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Advisor I, Customer Service – Thai.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.T...Show moreLast updated: 15 hours ago
- Promoted
Customer Service Representative
EatonSubang Jaya, Selangor, Malaysia Customer Service Representative role at.Responsible for order processing, customer support, warranty claims and quality management system.
Act as first point of contact to customers, managing order ...Show moreLast updated: 30+ days ago
Customer Service Mandarin Speaking - Petaling Jaya
EPS ConsultantsPetaling Jaya, Selangor, MYQuick Apply
- Promoted
Procurement Executive
Talent RecruitPulau Indah, Selangor, Malaysia We are representing our client, a multinational manufacturing company based in.As our client is expanding, they are looking for.
Production and Operations, Supply Chain Management, Business Administ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Talent Acquisition Partner - KL, Malaysia
CygnifyKuala Selangor, Kuala Selangor, Malaysia Talent Acquisition Partner - KL, Malaysia.Cygnify is a dynamic and innovative talent solutions provider specializing in Talent Acquisition as a Service (TAaaS) for technology start-ups across the r...Show moreLast updated: 15 hours ago
- Promoted
Customer Service Representative - Engli... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Purchasing Executive - Mandarin Speaker (Furnituremanufacturer)
Talent RecruitSeremban, Negeri Sembilan, Malaysia Procurement and Purchasing Operations.Source, evaluate, and negotiate with new and existing suppliers to obtain competitive pricing, quality products, and timely deliveries.Prepare and issue Purcha...Show moreLast updated: 30+ days ago
Admin & Customer Service (Fresh Grad) 6 months Contract - Subang
Rentokil InitialShah Alam, Selangor, MYQuick Apply
- Promoted
Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG
Polymorph RecruitmentPort Klang, Selangor, Malaysia Minimum 5 years of experience in logistics, freight forwarding, or customer service.Strong interpersonal, communication, and problem-solving skills.
Proven ability to multitask and manage client exp...Show moreLast updated: 14 days ago
- Promoted
Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG
Polymorph RecruitmentSetia Alam, Selangor, Malaysia Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills.
Computer literate (MS Office, Email, CRM).Independent and a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Executive - Facilities Management Operations (Bank Negara Malaysia - Lanai Kijang)
Malaysia Airports BerhadSepang, Selangor, Malaysia Executive - Facilities Management Operations (Bank Negara Malaysia - Lanai Kijang).To implement operation & maintenance Electrical System and project works toward a high quality performance and cus...Show moreLast updated: 15 hours ago
- Promoted
Customer Service Representative - Canto... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Executive (Mandarin Speaking)
Talent RecruitKuala Lumpur, Malaysia We are representing a fintech wealth management platform headquartered in Singapore.They specialise in providing a comprehensive range of investment products and services to financial advisory firm...Show moreLast updated: 30+ days ago
- Promoted
Mandarin Speaking Customs Clearance Asisstant Manager (Logistics) in Port Klang - GG
Polymorph RecruitmentPort Klang, Selangor, Malaysia Minimum 5 years of experience in customs clearance, freight forwarding, or related logistics operations.Solid understanding of import / export documentation, customs procedures, and relevant regulato...Show moreLast updated: 14 days ago
- Promoted
Reliability Engineer (Machinery)
Petron Malaysia Refining & Marketing BhdPort Dickson, Negeri Sembilan, Malaysia Petron Malaysia is an emerging and rapidly evolving Asian oil company.It is part of Petron Corporation which is the leading oil company in the Philippines.
Our integrated refining, distribution, and...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Executive
Talent RecruitKajang, Selangor, Malaysia We are representing a company who specliases in the sourcing, distribution, and manufacturing of frozen and refrigerated food products.
As they are expanding, they are looking for a.Answer and manag...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Executive - Mandarin Speaker - Petaling Jaya
Arvion ServicesPetaling Jaya, Selangor, Malaysia As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information.
This is an exciting opportunity f...Show moreLast updated: 13 hours ago