Customer Service Executive - Mandarin Speaker - Petaling Jaya

Job Overview :

As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information.

This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.

What You Will Do :

• Handle inbound and outbound calls, emails, and service requests
• Provide first-level troubleshooting and dispatch engineers for hardware-related issues
• Assist customers with product guidance, warranty registration inquiries
• Respond to inquiries on e-Shop orders, deliveries, training, and gift redemptions
• Accurately record and update cases in CRM, elevate issues as needed and perform follow-ups
• Maintain professionalism and courteous communication to ensure customer satisfaction
• Perform administrative tasks as assigned

What Makes You A Good Fit :

What We Offer :

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