Operations Manager

Are you a driven leader who thrives in a fast-moving environment and loves helping people grow? Do you have a passion for teamwork, personal development, and achieving meaningful results together? Join our vibrant, tech-driven laundromat business as an Operations Manager .

In this role, you’ll take the lead in ensuring smooth day-to-day operations, aligning teams across departments, and fostering a supportive environment where everyone can perform at their best. You’ll play a key role in driving operational excellence, monitoring sales performance, and nurturing a strong, motivated team that shares our vision for success.

If you’re ready to lead with heart, inspire growth, and make a lasting impact while embracing our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we’d love to hear from you.

Key Responsibilities :

Operational Management

• 1. Outlet Performance Oversight : Oversee daily operations across all outlets to ensure adherence to company standards and policies.
• Execute initiatives and strategies as directed by management to enhance operational efficiency and customer satisfaction.
• Conduct routine inspections and audits to maintain service quality and operational consistency.
• Analyze outlet sales performance and provide actionable insights to meet revenue targets.
• Prepare comprehensive reports on operational performance, sales trends, and key metrics for senior management.
• 3. Crisis Management : Act as the primary point of contact for escalated operational issues or emergencies.
• Develop and execute contingency plans to address crises, ensuring minimal disruption to operations.
• 1. Staff Management : Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries.
• Promote a positive work environment that encourages growth and high performance.
• Handle employee relations on the job, addressing concerns, and facilitating effective communication.
• 2. Cross Functional Collaboration : Work closely with HR, Marketing, IT, Finance, and other teams to ensure alignment of operational goals with business objectives.
• Drive effective communication channels between outlets and the corporate office.

Qualifications & Skills

Your application will include the following questions :

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