Internship 客户服务 customer service

Online Customer Service Job Responsibilities : -Receive and answer inquiries from overseas customers online; -Connect with other departments of the company for related inquiries and work order processing; -Collect abnormal customer problems, accurately feedback to the corresponding departments of the company and remove effective optimization suggestions; -Carefully complete the relevant review work of the customer service department and keep records; 线上客服 岗位职责 : 1.线上接待并回答海外客户咨询； 2.对接公司其他部门的相关咨询与工单处理； 3.搜集客户异常的问题，准确反馈公司对应部门并移除有效的优化意见； 4.认真完成客服部门相关审核工作，并做好记录； [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-good-driver-mutuality-sdn-bhd-job-internship-customer-service]

Job requirements : -Have fluent listening, speaking, reading and writing skills -Able to work night shifts; (two days off, customer service work Malaysia time 23 : 00-7 : 00 / 7 : 00-15 : 00, 3 night shifts and 2 day shifts per week) -Have good communication skills and handle customer needs accurately and effectively; -Be responsible and able to play an active role in the team; -Able to adapt to a fast-paced work environment and have the ability to solve problems independently; -Have more than 2 years of customer service experience (auto insurance and maintenance experience is preferred); -Bachelor degree or above; -Proficient in office software; -任职要求： -具备流利的听说读写能力 -能够上夜班；（双休，客服工作马来西亚时间23 : 00-7 : 00 / 7 : 00-15 : 00，每周3天夜班2天白班） -具备良好的沟通技巧，准确有效处理客户需求； -有责任心，能够在团队中发挥积极作用； -能够适应快节奏工作环境，具备独立解决问题的能力； -有2年以上的客服经验（汽车保险、维修经验优先）； -本科以上学历； -熟练使用办公软件；