Internship - Customer Service

1) Communication -Communicates and share appropriate information with relevant parties on a timely basis. -Articulates and associates well different customer backgrounds and demographics, within and outside of organization. 2) Customer Focus -Demonstrates an understanding of the importance of focusing on customer experience. -Seeks to clarify customer requirements and responds promptly with respect and courtesy. -Devotes personal attention and delivers trusted advice to customers, ensuring that products and services are easy to use. 3) Quality Focus -Provides a consistent standard of quality and service delivery in every aspect of work. -Accomplishes tasks through concern for all areas involved. -Accurately checks for processes and tasks; and follows up in a timely manner with appropriate persons. -Checks the quality, validity and relevance of information sought. 4) Teamwork -Takes on responsibility for helping others by being dependable, reliable and contributing actively to the team. -Appreciates the view of others and values individual differences in terms of style, perspective, approach and background. -Commits to the common goals of the team, supports team values and decisions, and accepts the share of workload. -Demonstrates respect towards all team members. 5) Compliance -Conforms to the policies and procedures of the organization and behaves accordingly. -Sticks closely to legislation and proven practices related to the areas of responsibilities. 6) Commitment and Accountability -Identifies the areas of concern and takes responsibility for tasks and resources assigned by the organization. -Reports on use of organization’s resources and the progress of the tasks assigned. 7) Initiative -Recognizes the inputs of all participants. -Develop and implement new ideas to enhance and streamline the administrative process -Takes action immediately when opportunities arise.