Head of Operations

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Are you a driven leader who thrives in a fast-moving environment and loves helping people grow? Do you have a passion for teamwork, personal development, and achieving meaningful results together? Join our vibrant, tech-driven laundromat business as an Operations Manager .

In this role, you’ll take the lead in ensuring smooth day-to-day operations, aligning teams across departments, and fostering a supportive environment where everyone can perform at their best. You’ll play a key role in driving operational excellence, monitoring sales performance, and nurturing a strong, motivated team that shares our vision for success.

If you’re ready to lead with heart, inspire growth, and make a lasting impact while embracing our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we’d love to hear from you.

Key Responsibilities :

Operational Management

1.Outlet Performance Oversight :

Oversee daily operations across all outlets to ensure adherence to company standards and policies.

Execute initiatives and strategies as directed by management to enhance operational efficiency and customer satisfaction.

Conduct routine inspections and audits to maintain service quality and operational consistency.

Analyze outlet sales performance and provide actionable insights to meet revenue targets.

Prepare comprehensive reports on operational performance, sales trends, and key metrics for senior management.

3.Crisis Management :

Act as the primary point of contact for escalated operational issues or emergencies.

Develop and execute contingency plans to address crises, ensuring minimal disruption to operations.

1.Staff Management :

Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries.

Promote a positive work environment that encourages growth and high performance.

Handle employee relations on the job, addressing concerns, and facilitating effective communication.

2.Cross Functional Collaboration

Work closely with HR, Marketing, IT, Finance, and other teams to ensure alignment of operational goals with business objectives.

Drive effective communication channels between outlets and the corporate office.

Qualifications & Skills

Bachelor's degree in Business Administration, Operations Management, or a related field.

Proven experience in operations management, preferably in a fast-paced retail or service environment.

Strong leadership skills with the ability to manage cross-functional teams.

Excellent communication and interpersonal skills.

Proficiency in leveraging technology to optimize resource management and operational efficiency.

Comfortable making tough decisions, including restructuring and resource optimization.

High level of adaptability and resilience in the face of change.

Commitment to personal growth and self-care practices.

Open to candidates from various industries with transferable skills.

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Your application will include the following questions :

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?

What can I earn as an Operations Manager

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