Head Of Operations

Responsibilities

• Develop and implement operational strategies for Maintenance and Site Acquisition aligned with company goals.
• Ensure achievement of KPIs including tower uptime, PBT Lamp Pole (LED) efficiency, cost efficiency, and site rollout timelines.
• Establish SOPs and quality standards to drive operational excellence.
• Maintenance Management : Oversee preventive and corrective maintenance of telecom towers, PBT Lamp Pole (LED Light) and other related infrastructure; ensure network availability and minimize downtime through proactive asset management; monitor performance metrics, vendor SLAs, and compliance with regulatory requirements.
• Site Acquisition & Rollout : Lead the end-to-end process of site acquisition for new towers and co-location, including negotiations with landlords, local authorities, and regulators; ensure compliance with legal, environmental, and safety requirements in site development; drive timely site rollout to meet project delivery schedules and customer expectations; prepare and manage budgets for Maintenance and Site Acquisition operations; optimize resource allocation, control costs, and ensure financial efficiency; monitor contractor / vendor performance to ensure cost-effectiveness and quality delivery.
• Stakeholder & Client Management : Build strong relationships with mobile network operators (MNOs), regulators, landlords, and local authorities; address client escalations and ensure high levels of customer satisfaction; represent the Operations division in internal and external meetings; lead, coach, and develop the Operations team (Maintenance Engineers, Site Acquisition Specialists, and support staff); foster a culture of accountability, teamwork, and continuous improvement; conduct regular performance reviews and succession planning.

Job Requirements

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