Head of Operations APAC Live & Monetization, Trust & Safety

Head of Operations APAC Live & Monetization, Trust & Safety

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

• Provide strategic leadership for APAC Trust & Safety operations, ensuring alignment with global objectives and organizational vision.
• Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse APAC markets and multiple layers of management.
• Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement.
• Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes.
• Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development.
• Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving.
• Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives.
• Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations.

Qualifications

Minimum Qualifications :

Preferred Qualifications :

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. We strive to do great things with great people, lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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