Head of Operations

Are you a resilient problem-solver who thrives in dynamic environments? Do you have a passion for personal growth and a commitment to delivering exceptional results? Join our fast-growing, tech-driven laundromat business as a Director / Head / Senior Manager of Operations.

In this pivotal role, you will oversee all aspects of operations—from support and maintenance to retail—ensuring our customers receive the best experience possible. If you're ready to lead, innovate, and make a lasting impact while embodying our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we want to hear from you.

Key Responsibilities :

• Operational Leadership : Oversee the smooth functioning of support operations, maintenance, and retail operations. Oversee all ground-level issues, ensuring timely communication to senior management and relevant departments. Implement innovative solutions that challenge the status quo to enhance operational efficiency and customer satisfaction.
• Stakeholder Communication : Provide feedback on customer experience, app performance, and recurring issues to senior management, including product managers, finance, HR, and directors. Ensure all responsible parties are informed and actively working towards resolving issues.
• Team Management and Employee Relations : Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries. Promote a positive work environment that encourages growth and high performance. Handle employee relations on the job, addressing concerns, and facilitating effective communication.
• Adaptability and Change Management : Navigate and manage operational turbulence due to the fast-paced growth of the business. Identify when existing processes are no longer effective and implement necessary changes, including restructuring and optimizing headcount. Embrace and drive change to overcome unforeseen challenges and capacity limits.
• Self-Care and Resilience : Recognize the importance of self-care to sustain high performance in a demanding role. Implement personal strategies to recharge and maintain well-being. Encourage a culture of resilience and long-term success within the team.

Requirements :

Core Values :

dobiQueen is a technology-driven laundry service company that offers a seamless laundry experience through blending of people, processes, and technology. At dobiQueen, we are passionate about delivering excellence. Our core values shape a supportive and collaborative environment where innovation thrives. We believe in empowering employees to grow both personally and professionally, offering opportunities to develop new skills, overcome challenges, and build resilience. With a strong focus on teamwork and continuous improvement, we aim to create a culture that embraces change and drives long term success. Join us to be part of a dynamic team leading the future of laundry services!

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