Front Desk Attendant / Receptionist

OUTSTANDING ENTREPRENEURS SDN. BHD – Mantin, Negeri Sembilan

Handle check-in and check-out procedures efficiently.

Issue room keys and explain resort amenities and policies.

Customer Service

Provide accurate information about the resort, local attractions, and services.

Respond to guest inquiries, requests, and complaints in a professional manner.

Ensure a high level of guest satisfaction.

Reservations and Booking

Manage room reservations via phone, email, or online booking systems.

Update reservation records and room availability.

Administrative Tasks

Handle billing and payment processing.

Maintain records of guest information and transactions.

Answer phone calls and redirect them appropriately.

Coordination with Other Departments

Communicate guest needs or issues to housekeeping, maintenance, or management.

Coordinate with security in case of emergencies or guest concerns.

Maintaining Front Desk Area

Keep the reception area tidy and organized.

Requirements

• Fresh Graduate are welcome to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Good written and verbal communication skills in English, Bahasa Melayu, and Mandarin.
• Proficiency in Mandarin is considered an added advantage.
• Responsible, punctual, self-disciplined, and a good team player.
• Positive working attitude with initiative to getthingsdone.
• Strong communication and time management skills.
• Detail-oriented, proactive, and able to work independently.
• Able to handle ad-hoc assignments as and when requested.

Detailed responsibilities of the role will be determined according to the individual's experience and competencies.

Attractive remuneration basic salary to the right candidate

Free accommodation will be provided for employees working outside the area

Overtime can be accumulated and converted into rest days

Salary increment based on performance

Supportive and Positive working environment

Domestic and international travel opportunities

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