IT Technology Services Senior Specialist - Kuala Lumpur Malaysia

IT Technology Services Senior Specialist - Kuala Lumpur Malaysia

We help the world run better At SAP, we keep it simple : you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary : We are looking for an SAP Technical Senior Consultant who is well‑versed in delivering consistent, high‑quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP’s global strategy by supporting our customers with their SAP S / 4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing a customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.

The Role : As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer and for solution roadmap development. You must :

• Analyze and implement SAP support methodology.
• Offer comprehensive knowledge on SAP S / 4 HANA architecture, conversion, migration path, methodology, and tools.
• Understand the SAP high‑availability and disaster recovery architecture, network and virtual technologies (load‑balancer, virtual machine).
• Own, lead and coordinate operational tasks, escalations, and process improvements.
• Support the operation of technical system landscapes.
• Deliver high quality and ensure stable operations.
• Identify top issues, define action plans, and drive the resolution process.

What you bring :

Meet your team : SAP Enterprise Cloud Services is part of the SAP Product Engineering board area. It focuses on delivery of managed private cloud services and provides technical and customer‑facing roles within the unit.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Requisition ID : | Work Area : Information Technology | Expected Travel : 0 – 10 % | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI‑Hybrid

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