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WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

EYZ GlobalNilai, Negeri Sembilan, Malaysia

5 hours ago

Job description

EYZ Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Provide professional and empathetic support to customers via email and live chat .
Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.
Maintain accurate and organized records of all customer interactions using CRM tools.
Assist customers with account management , platform navigation , and troubleshooting .
Work collaboratively with team members to achieve performance goals and ensure customer satisfaction .

Qualifications and Skills

Minimum 1–2 years of customer support experience, preferably in the fintech or crypto industry.

Hands-on knowledge of cryptocurrencies , blockchain , or trading platforms is an added advantage.

Excellent written communication skills with strong attention to detail.

Ability to remain calm and efficient in high-pressure situations .

Fast learner with a technical mindset and adaptability to new tools and platforms.

Strong problem-solving skills and a customer-first approach.

Other Requirements

Stable internet connection and a dedicated workspace for remote work.

Willingness to work on rotational shifts , including weekends and public holidays .

Employment details

Seniority level : Entry level

Employment type : Full-time

Industries : Outsourcing and Offshoring Consulting

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Customer Support Specialist • Nilai, Negeri Sembilan, Malaysia

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