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Customer Support Specialist
PCA Group Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia24 days ago
Job descriptionPossess a minimum of Secondary / SPM / 'O' Level certification. Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role. Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues. Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions. Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions. Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics. Ability to multi-task, priorities and manage time effectively. Able to work in 24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day) Location : KL Eco City (Nearby LRT / KTM) Language Allowance + Travelling Allowance + Commission OT pay Free coffee, tea & snacks at the office Medical Claim Positive & Young culture EPF, SOCSO, EIS Yearly Increments to upgrade your basic salary yearly & improve your lifestyle Annual Bonus Company Trip Monthly Activities
Job Responsibility
- To handling customer inquires & provide solutions to all customer related problems.
- Providing high quality of customer service via Live Chat support.
- To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
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Customer Support Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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