Customer Support

Responsibilities :

• Be part of the Client Services Team to maintain a high standard of customer satisfaction and to resolve any enquiries that clients may have.
• Proactively touch base with our clients to ensure they complete the client onboarding process.
• Reach out to clients to ensure customer experienc.e is positive, promote new features and service and ongoing promotion.
• Be proficient in the traditional mediums of customer contact, call-ins, emails, online chats and also social media responses.
• Attend to clients' enquiries on our product offerings, account opening / management matters and general enquiries.
• Reach out to our internal base of clients for their account matters.
• Perform simple trade executions and liquidations for margin calls

Requirements :

Job Type : Full-time

Pay : RM4, RM5,500.00 per month

Benefits :

Work Location : Hybrid remote in Kuala Lumpur (Kuala Lumpur)