Customer Service Senior Associate

Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Customer Service Senior Associate

Provide front-line support to our customers via live chats, phones, and email. Answering queries and resolving client issues regarding our products, platforms, and promotion. Address customer feedback as well as complaints professionally. Record and update customer data and other relevant information when necessary. Supporting documentation / administrative needs within the department and supporting translation for customer announcement notice Qualifications and Requirements :

Bachelor's degree in business study or any related field. Honest, meticulous in work, and a sense of responsibility. Hands-on experience in quality assurance. Proven record of ability to communicate (negative) feedback and coaching skills. Seniority level

Seniority level : Not Applicable Employment type

Employment type : Full-time Job function

Consulting and Customer Service Industries : Desktop Computing Software Products and IT System Custom Software Development

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