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CUSTOMER SPECIALIST MANAGER
StartentrepreneureonlineSeri Kembangan, Selangor, Malaysia30+ days ago
Job descriptionMUST HAVE Excellent leadership and interpersonal skills Degree in Business Administration or related field Innovative and knowledge of the latest technology. Ability to communicate in English and Bahasa Melayu. OTHERS / ADVANTAGES Proficiency in Microsoft Office and customer service software Outstanding written and verbal communications skills Advanced troubleshooting and multi-tasking skills Interested and motivated to serve customers of all levels. RESPONSIBILITIES To supervise 2 customer service executives on their day to day operations. To look for innovative ways to exceed customer experience through different online channels like shoppe, lazada, Instagram or Facebook. To manage customer rating reviews, and think of innovative ways to convert 1-star reviews to 5-star reviews. To create Engaged customers and facilitate organic growth To respond to customer service issues in a timely manner To take ownership of customer’s issues and follow problems through to resolution To create effective customer service procedures, policies and standards To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis To implement an effective customer loyalty program To maintain accurate records and documents all customer service activities and discussions To assess service statistics and prepare detailed reports on your findings To recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment To manage the approved budget of the customer service department To stay informed on the latest industry techniques and methods To maintain an orderly workflow according to priorities
Job :
- CUSTOMER SPECIALIST MANAGER
Location : Seri Kembangan
Salary : RM4000 – RM6000
Minimum 5 years working experience in customer service for shopee lazada, or various social media channels.
Worked in the Hospitality industry
To grow the customer service team in line with the company’s growth
About Company
Dr Cardin is a widely known shoe brand with 50 years of shoe manufacturing experience. The brand boasts 30 years of wholesale experience and 20 years of retail experience, with up to 120 stores nationwide. Over the years, alongside our Research and Development team, we have continued improving each niche market’s comfort in footwear that will also improve their lives.
We thrive to continue developing Malaysia’s shoe market by increasing the knowledge of footwear through trendy, comfortable and long-lasting designs. We believe that everyone should have a pair of affordable yet quality shoes that fit perfectly in both a comfortable and fashionable way.
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Customer Specialist • Seri Kembangan, Selangor, Malaysia
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