English Technical Support Agent

As a Technical Support Agent at 5CA, you'll provide technical support as part of a broader international team. You'll troubleshoot customers' technical issues with their PC hardware and connectivity issues. You'll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers. About you

You speak

English

at an advanced level

(C1 minimum) . You have in-depth knowledge of PC hardware, tech, and connectivity issues. You’re a natural troubleshooter and problem-solver. You are a fast learner, take initiative and excel at troubleshooting. You have a dedicated quiet workspace located within your residence. (Optional) Experience in a Customer service environment is a plus. Technical requirements

A minimum internet speed of

15

Mb / s

download and

15

Mb / s

upload with

Latency

, internationally A minimum of

8 GB RAM Windows 11

(All editions except Windows S Mode), or

macOS 13.0

or newer An

Intel Core i5-8260U

or better An

Integrated Graphics

card. A smartphone usable for two-factor authentication that runs at least :

Android 10.0

or newer Apple iOS 16.0

or newer

What we offer :

The flexibility to work 100% remotely with no wasted commute time and travel costs A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness Innovative digital tools and comprehensive training, with access to our library of online training courses Various learning and career development initiatives throughout the year Fun employee engagement activities and participation in 5CA employee-led communities, such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy. Apply now!

Recruitment Testing Process

Please note that as a part of the recruitment process, all candidates eligible for a role

will be tested

on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application! First Name

• Last Name
• Email
• Phone
• Resume / CV
• Resume / CV What is your country of residence? (We are currently able to hire only from the following countries)
• What is your city of residence?
• Please indicate your level of English.
• What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences)
• Are there any days of the week you cannot work?
• Any other short or long-term obligations we should know about?
• I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities.
• I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application.
• By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy. In case you share contact details of the reference, you confirm the reference consents to such use. How to apply?

1. Complete the form above

Tell us more about yourself : your location, your language skills, and your contact details. 2. Wait to hear from us

Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps. If successful, we’ll ask you to complete language and / or skills-based testing and attend an interview. Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day. The benefits

Work from home the right way

Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?

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