Talent.com
This job offer is not available in your country.
Service Order Administrator

Service Order Administrator

Coherent Corp.Seri Kembangan, Selangor, Malaysia
2 days ago
Job description

Responsibilities

  • Manage post sales activities for processing RMAs, service requests, and service billings.
  • Verify customer and order information for correctness, comparing with previously obtained data as necessary.
  • Manage install base updates for customer assets.
  • Perform customer master maintenance – supporting new account set-up, account clean-up, and miscellaneous account updates.
  • Work closely with the Field Service Team to manage incoming calls, emails, and other requests related to equipment returns, repairs, replacements, parts orders, and delivery schedules.
  • Interface with shipping and logistics teams to follow up on shipping status.
  • Process escalations for customers with a down system.
  • Review all orders for completeness to ensure they are booked in accordance with Coherent’s Global Booking Policy.
  • Ensure all service orders are entered into the ERP system timely and manage customer communication.
  • Provide order status and tracking information to internal and external customers.
  • Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies, and purchase order requirements.
  • Provide month-end and quarter-end support as needed to achieve corporate goals.
  • Participate in projects which support department and corporate goals.

Qualifications / Requirements

  • Degree with minimum 4 years related experience in a Customer Service / Order Management role in a complex business environment.
  • Strong attention to detail and commitment to operational excellence.
  • Outstanding written and verbal communications skills. (Must be fluent in English)
  • Well organized and able to effectively handle multiple tasks.
  • Experience with Oracle and Salesforce.com is preferred.
  • Must work US hours and weekends as required.
  • Working Conditions

  • This role is remote.
  • Culture Commitment

    ICARE values : Integrity – Create an Environment of Trust; Collaboration – Innovate Through the Sharing of Ideas; Accountability – Own the Process and the Outcome; Respect – Recognize the Value in Everyone; Enthusiasm – Find a Sense of Purpose in Work.

    Coherent Corp. is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

    About Us

    Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard work through a competitive compensation program. It\'s an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

    #J-18808-Ljbffr

    Create a job alert for this search

    Administrator • Seri Kembangan, Selangor, Malaysia

    Related jobs
    • Promoted
    Administrator, Data Service Delivery

    Administrator, Data Service Delivery

    RBCKuala Lumpur, Kuala Lumpur, Malaysia
    Our client is a specialist provider of asset services, custody, payments and treasury services.Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by...Show moreLast updated: 30+ days ago
    • Promoted
    Senior IGA Consultant

    Senior IGA Consultant

    Kloudynet TechnologiesKuala Selangor, Kuala Selangor, Malaysia
    Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Sales Administrator

    Sales Administrator

    Sany Group Co., Ltd.Petaling Jaya, Selangor, Malaysia
    The Sales Admin will support the sales team by managing administrative tasks, coordinating with internal departments, and providing excellent customer service. This role is essential for ensuring sm...Show moreLast updated: 2 hours ago
    • Promoted
    Order Processing Coordinator- Cloud Operations

    Order Processing Coordinator- Cloud Operations

    SYNNEXPetaling Jaya, Selangor, Malaysia
    The Order Processing Coordinator is a primary point-of-contact for Sales Teams, Country Operations Lead, Finance and Logistics. This position is mainly focused on the processing of Sales Order reque...Show moreLast updated: 30+ days ago
    Customer Service & Order Scheduler Officer

    Customer Service & Order Scheduler Officer

    PRISM+Bukit Jalil, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    We are looking for a full-time Customer Service and Order Scheduler based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a can...Show moreLast updated: 30+ days ago
    • Promoted
    Administrator, Data Service Delivery

    Administrator, Data Service Delivery

    Royal Bank of CanadaPutrajaya, Putrajaya, Malaysia
    Administrator, Data Service Delivery — Royal Bank of Canada, Putrajaya, Malaysia.Our client is a specialist provider of asset services, custody, payments and treasury services.They are among the to...Show moreLast updated: 2 days ago
    • Promoted
    Sales Administrator

    Sales Administrator

    Carlix EnterpriseSubang Jaya, Selangor, Malaysia
    Be among the first 25 applicants.Direct message the job poster from Carlix Enterprise.Carlix Enterprise is a car rental provider specializing in vehicles for e-hailing drivers.We offer reliable, we...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service & Order Scheduler Officer

    Customer Service & Order Scheduler Officer

    Prism+Kuala Lumpur, Kuala Lumpur, Malaysia
    We are looking for a full-time Customer Service and Order Scheduler based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a can...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Bowtie Life Insurance CompanyKuala Selangor, Kuala Selangor, Malaysia
    Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Show moreLast updated: 2 hours ago
    • Promoted
    Sales Director - Aerospace & Defense

    Sales Director - Aerospace & Defense

    Celestica Inc.Kuala Selangor, Kuala Selangor, Malaysia
    Location : Remote Employee Europe, SHR, GB.Celestica is dedicated to delivering end-to-end product lifecycle solutions to drive our customers’ success. Our growing Aerospace and Defense organization ...Show moreLast updated: 19 days ago
    • Promoted
    Technical Marketing Engineer

    Technical Marketing Engineer

    Infotree Global SolutionsKuala Selangor, Kuala Selangor, Malaysia
    Job title : Developer : Technical Marketing - III.Max salary budget : RM8,000 / month.Experience : 5+ years in technical roles, 2+ years with developers, coding skills, and hands-on AI / edge / IoT experienc...Show moreLast updated: 19 days ago
    • Promoted
    Service lead

    Service lead

    Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
    To assist the Manager in the daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.Pre-Processing, Processing...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Administrator - HUB

    Sales Administrator - HUB

    Score GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Processing of internal and external purchase requisition.Sales Order, Receiving, Post shipment, Invoicing. Matching Purchase order against I...Show moreLast updated: 4 days ago
    • Promoted
    Service Sales Coordinator – Technical Services (12-month Contract)

    Service Sales Coordinator – Technical Services (12-month Contract)

    BD Nogales NorteKuala Lumpur, Kuala Lumpur, Malaysia
    Service Sales Coordinator – Technical Services (12-month Contract).Service Sales Coordinator – Technical Services (12-month Contract). The Service Sales Coordinator (Technical Services) plays a key ...Show moreLast updated: 2 days ago
    • Promoted
    Service Sales Coordinator – Technical Services (12-month Contract)

    Service Sales Coordinator – Technical Services (12-month Contract)

    BDKuala Lumpur, Kuala Lumpur, Malaysia
    Service Sales Coordinator – Technical Services (12-month Contract) – BD.Location : Kuala Lumpur, Malaysia.Coordinate and track service contract renewals for ANZ / NZ accounts.Prepare Sales Level Agree...Show moreLast updated: 4 days ago
    • Promoted
    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    3MSeremban, Negeri Sembilan, Malaysia
    The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Sales Administrator

    Sales Administrator

    SaltycustomsKuala Lumpur, Kuala Lumpur, Malaysia
    COO at Saltycustoms and Armtech.Aerospace Engineer turned Entrepreneur & Nighttime Artist | Certified Scrum Master | Systems & Processes Expert. You’ll be supporting the sales team by : .Creating simp...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    Financial Services Complaints Team Leader

    Financial Services Complaints Team Leader

    TeleperformanceKlang Municipal Council, Klang Municipal Council, Malaysia
    Financial Services Complaints Team Leader.Management Responsibility for : .Management of a Team up to 15 Complaints handlers. Full time ( 40 hours per week).Main responsibilities of the role include l...Show moreLast updated: 2 hours ago