Customer Service Officer
Moomoo Financial Inc.Kuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionDegree or above in relevant qualifications. Diploma in Business, Economics, and Financial-related courses are welcome to apply. Proven working experience in the related field is preferred, especially in the call center, online trading, and / or stockbroking industry. Fresh graduates are welcome to apply. Familiarity with online trading platforms, stock exchanges, capital / financial markets, trading regulations, and investment products is advantageous. Computer literacy is preferred. Language proficiency in English and Malay is a must, while Chinese / Mandarin is advantageous. Professionalism, independence, meticulousness, patience, empathy, strong problem-solving and decision-making abilities, and excellent communication and interpersonal skills are essential. Excellent team player with high working efficiency. Able to work under pressure and manage multiple customer / client inquiries simultaneously and in a timely manner. Able to work according to assigned shifts, including evening shifts, night shifts, and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively. Competitive compensation & benefits Fun-loving and diverse work environment Business casual work attire every day
Job Responsibilities :
- Responsible for local and overseas customers / clients, using English, Malay, and Chinese.
- Respond to customer / client inquiries and provide comprehensive support via various communication channels, including phone, email, and live chat.
- Assist customers / clients with trading account registration, onboarding, and verification processes.
- Provide consultation services on trading platform, tools, and features, addressing any technical or operational issues encountered.
- Resolve customer / clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing, and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases, and training materials.
- Perform other ad-hoc duties as assigned from time to time.
Minimum Requirements :
We offer a comprehensive and holistic work experience and package as follows :
Please note that only short-listed candidates will be contacted. Thank you.
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Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia
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