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Customer Service Officer

Moomoo Financial Inc.Kuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Job Responsibilities :

Responsible for local and overseas customers / clients, using English, Malay, and Chinese.
Respond to customer / client inquiries and provide comprehensive support via various communication channels, including phone, email, and live chat.
Assist customers / clients with trading account registration, onboarding, and verification processes.
Provide consultation services on trading platform, tools, and features, addressing any technical or operational issues encountered.
Resolve customer / clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing, and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases, and training materials.
Perform other ad-hoc duties as assigned from time to time.

Minimum Requirements :

Degree or above in relevant qualifications. Diploma in Business, Economics, and Financial-related courses are welcome to apply.

Proven working experience in the related field is preferred, especially in the call center, online trading, and / or stockbroking industry. Fresh graduates are welcome to apply.

Familiarity with online trading platforms, stock exchanges, capital / financial markets, trading regulations, and investment products is advantageous.

Computer literacy is preferred.

Language proficiency in English and Malay is a must, while Chinese / Mandarin is advantageous.

Professionalism, independence, meticulousness, patience, empathy, strong problem-solving and decision-making abilities, and excellent communication and interpersonal skills are essential.

Excellent team player with high working efficiency. Able to work under pressure and manage multiple customer / client inquiries simultaneously and in a timely manner.

Able to work according to assigned shifts, including evening shifts, night shifts, and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

We offer a comprehensive and holistic work experience and package as follows :

Competitive compensation & benefits

Fun-loving and diverse work environment

Business casual work attire every day

Please note that only short-listed candidates will be contacted. Thank you.

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Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia

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