This job offer is not available in your country.
Officer, Customer Service (ELM)
Sime Darby PropertyShah Alam, Selangor, Malaysia30+ days ago
Job descriptionPrepare individual files for purchasers prior to key handover. Answer phone calls at the TCS office and attend to complaints from purchasers, walk-ins, and phone inquiries. Arrange appointments for purchasers for key handover. Prepare and organize the Hand Over Kit. Carry out the key handover process. Create and update handover cases in Salesforce and close cases accordingly. Coordinate with purchasers, Technical Supervisors, Inspectors of Works, Contractors, and other departments regarding key handover, complaints, and renovation works. Manage and update data related to key handover and complaints in Salesforce. Respond to purchasers' emails and prepare draft correspondence for review. Manage purchaser files. Prepare memos to finance for cheque requisitions (transfer names). Email monthly bills from TNB and Syabas to finance for payment. Update payment status in Salesforce once payment vouchers are received from finance. Prepare TNB and Syabas termination forms for refunds. Coordinate with TNB and Syabas for bill transfers and new meter registrations as needed. Perform other customer service-related tasks as instructed by superiors. SPM / STPM or Diploma qualification. Certification in Customer Relation Management is an advantage. Minimum of 5 years relevant working experience.
Requirements
- To provide customer service work for the assigned unit.
- Perform customer service-related activities and office support tasks, including handling key handover processes, answering phone calls, updating data in Salesforce, and managing filing systems.
- Handle TNB Syabas transfer of names for individual units.
- Manage payment processes for TNB, Syabas, and IWK bills (street light, guard post, gerai, etc.).
- Process refund deposits for TNB Syabas accounts (old accounts and revoke cases).
- Handle documentation for new meter registration for late buyers or canceled units.
- Assist with administrative tasks.
Job Responsibilities
Education / Professional Qualification
Professional Experience
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Officer • Shah Alam, Selangor, Malaysia
Related jobs
Responsible for local and overseas customers / clients, where the work languages used are English, Malay and Chinese.Respond to customer / client inquiries and provide comprehensive support via various...Show moreLast updated: 30+ days ago
To support customers by providing helpful information, answering questions and responding to complaints.To man the information counter and assist customers with enquiries and provide accurate infor...Show moreLast updated: 30+ days ago![Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]](https://cdn-logos.talent.com/v1/logo/image?feedcode=job-majestic-my&company_name=Polymorph%20Recruitment)
To provide customer service work for the unit assigned.Performs customer services related works and office support activities.
Duties includes handing over of keys process, answering phone calls, up...Show moreLast updated: 30+ days ago 
Customer Service Officer
moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Regional Customer Service Manager - CNHK (Based in Kuala Lumpur)
AgodaKuala Lumpur, Kuala Lumpur, Malaysia Regional Customer Service Manager - CNHK (Based in Kuala Lumpur).Agoda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Lead diverse teams across markets with unique requirements, regulati...Show moreLast updated: 1 day ago
- Promoted
Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang
TPSeremban, Negeri Sembilan, Malaysia Follow US Shift (including weekends / public holidays, if required).Competitive Salary + Language Allowance + Health Benefits.
Provide accurate information, guidance, and follow-up on patient cases an...Show moreLast updated: 18 days ago
- Promoted
- New!
DELIVERY COORDINATOR OFFICER
AvrilPort Klang, Selangor, Malaysia We are looking for a : DELIVERY COORDINATOR OFFICER.SELANGOR HALAL HUB PULAU INDAH INDUSTRIAL PARK SE, LOT 57 JALAN SUNGAI PINANG 4 3KS11.
At Oleon, we bring you natural chemistry.Ambitious, with bot...Show moreLast updated: 21 hours ago
Officer, Customer Service (KLEM)
Sime Darby Property BerhadKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]
Polymorph RecruitmentKlang, Selangor, Malaysia Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel.
Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago
Officer, Customer Service (ELM)
Sime Darby Property BerhadShah Alam, Selangor, MYQuick Apply
- Promoted
- New!
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Sepang, Sepang, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 21 hours ago
- Promoted
Sales & Admin Coordinator
Valmont Industries, Inc.Nilai, Negeri Sembilan, Malaysia Lot 115 & 116, Jalan Permata Nilai Negeri Sembilan 71800.We’re here to move the world forward.Valmont impacts millions of people around the world every day by advancing agricultural productivity an...Show moreLast updated: 30+ days ago
- Promoted
- New!
Freight Analyst – MNC | 3-Month Contract | Work From Home
Career WiseKuala Selangor, Kuala Selangor, Malaysia Freight Analyst – MNC | 3-Month Contract | Work From Home.Work to understand and improve our existing freight & warehousing invoice audit processes at Lime.
Develop, implement, and maintain database...Show moreLast updated: 21 hours ago
- Promoted
Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG
Polymorph RecruitmentSetia Alam, Selangor, Malaysia Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills.
Computer literate (MS Office, Email, CRM).Independent and a...Show moreLast updated: 30+ days ago
- Promoted
Technical Marketing Engineer
Infotree Global SolutionsKuala Selangor, Kuala Selangor, Malaysia Job title : Developer : Technical Marketing - III.Max salary budget : RM8,000 / month.Experience : 5+ years in technical roles, 2+ years with developers, coding skills, and hands-on AI / edge / IoT experienc...Show moreLast updated: 16 days ago
- Promoted
- New!
Remote - Client Service Representative (Customer Services)
The Credit Pros IntlPort Klang, Port Klang, Malaysia Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY : .Unlock Your Potential in the Thriving Credit Industry!.Are you ready to take your career to new heights? At The Credit Pros, we believe...Show moreLast updated: 21 hours ago
- Promoted
IT Support Officer - IT Operations & Support (Infrastructure Management)
Malaysia Airports BerhadSepang, Selangor, Malaysia IT Support Officer - IT Operations & Support (Infrastructure Management).Responsible to ensure all incidents reported resolve according to Service Level Objective (SLO).
Contribute to network planni...Show moreLast updated: 1 day ago
- Promoted
Customer Service Officer Offshore (Remote)
Prism+Kuala Lumpur, Malaysia PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.
Being part of PRISM+’s elite team of customer service professionals ...Show moreLast updated: 4 days ago
- Promoted
Customer Service Representative - Mandarin (Work from Home)
TPKuala Selangor, Kuala Selangor, Malaysia We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME.
In this role, you will be the first point of con...Show moreLast updated: 18 days ago
- Promoted
Customer Engagement & Campaign Manager
Alpro Pharmacy Sdn BhdSeremban, Negeri Sembilan, Malaysia Customer Engagement & Campaign Manager.Based in Malaysia | Full-Time | Insight-Driven | People-Focused.Are you the kind of person who sees.
WhatsApp communities to in-store events?.Customer Engageme...Show moreLast updated: 2 days ago
- Promoted
Service Management Officer
InfosysSelangorMalaysia, Selangor, Malaysia Direct message the job poster from Infosys.Oversee day to day fault Management for critical or escalated incidents, including 24x7 escalation call.
Must be willing to commit to standby coverage.Dipl...Show moreLast updated: 1 day ago
- Promoted
- New!
Lorry Sales Representative (GDL License)
Malayan Flour Mills BerhadHulu Kelang, Selangor, Malaysia We are looking for a dedicated Lorry Sales Representative to join our poultry distribution team.This role involves driving the company lorry to deliver chicken products to customers, managing direc...Show moreLast updated: 21 hours ago
- Promoted
- New!
Retail Associate (Mango, Ioi City Mall)
Wing Tai Fashion Sdn BhdSepang, Selangor, Malaysia Greet, serve, and assist customers as they enter the store.Ensure customer satisfaction by providing excellent service.Stay up to date with special promotions and ongoing offers.Manage product disp...Show moreLast updated: 21 hours ago