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Officer, Customer Service (ELM)
Sime Darby PropertyShah Alam, Selangor, Malaysia30+ days ago
Job descriptionPrepare individual files for purchasers prior to key handover. Answer phone calls at the TCS office and attend to complaints from purchasers, walk-ins, and phone inquiries. Arrange appointments for purchasers for key handover. Prepare and organize the Hand Over Kit. Carry out the key handover process. Create and update handover cases in Salesforce and close cases accordingly. Coordinate with purchasers, Technical Supervisors, Inspectors of Works, Contractors, and other departments regarding key handover, complaints, and renovation works. Manage and update data related to key handover and complaints in Salesforce. Respond to purchasers' emails and prepare draft correspondence for review. Manage purchaser files. Prepare memos to finance for cheque requisitions (transfer names). Email monthly bills from TNB and Syabas to finance for payment. Update payment status in Salesforce once payment vouchers are received from finance. Prepare TNB and Syabas termination forms for refunds. Coordinate with TNB and Syabas for bill transfers and new meter registrations as needed. Perform other customer service-related tasks as instructed by superiors. SPM / STPM or Diploma qualification. Certification in Customer Relation Management is an advantage. Minimum of 5 years relevant working experience.
Requirements
- To provide customer service work for the assigned unit.
- Perform customer service-related activities and office support tasks, including handling key handover processes, answering phone calls, updating data in Salesforce, and managing filing systems.
- Handle TNB Syabas transfer of names for individual units.
- Manage payment processes for TNB, Syabas, and IWK bills (street light, guard post, gerai, etc.).
- Process refund deposits for TNB Syabas accounts (old accounts and revoke cases).
- Handle documentation for new meter registration for late buyers or canceled units.
- Assist with administrative tasks.
Job Responsibilities
Education / Professional Qualification
Professional Experience
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Customer Service Officer • Shah Alam, Selangor, Malaysia
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