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Customer Service Officer
Customer Service Officer360MMS • Petaling Jaya, Selangor, Malaysia
Customer Service Officer

Customer Service Officer

360MMS • Petaling Jaya, Selangor, Malaysia
30+ days ago
Job description
  • Act as the first point of contact for existing loan customers via phone, email, and other channels.
  • Handle general enquiries such as repayment questions, account changes, loan redraws, interest rate enquiries, and settlement-related issues.
  • Troubleshoot and resolve customer concerns with professionalism and empathy.
  • Communicate with partnered funders to follow up on customer requests, service issues, or escalations.
  • Liaise with internal management and operations teams to ensure timely resolution of customer matters.
  • Keep accurate records of all customer interactions and outcomes in the system.
  • Provide updates and feedback to management regarding recurring customer issues and potential process improvements.
  • Contribute to a positive team environment by sharing information, collaborating with colleagues, and supporting overall service standards.
  • Ensure all customer service activities comply with company policies, funder requirements, and regulatory guidelines.
  • (Apply now at #J-18808-Ljbffr

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    Customer Service Officer • Petaling Jaya, Selangor, Malaysia

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