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Training Supervisor - Penang

TeleperformanceBayan Lepas, Pulau Pinang, MY

30+ days ago

Job description

Qualifications

Main Requirements :

Bachelor’s degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years’ experience as QA in call center
Must be proficiency in Mandarin & English in terms of written, reading and speaking
Able to start work immediately is preferred.

Responsibilities

Key Responsibilities :

Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.

Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.

Own on-time, accurate, quality analysis and reports / visualizations in tight alignment with specified project objectives.

Package, deliver, and at times present key findings and briefings.

Conduct evaluations to identify areas of improvement

Monitor, analyse & audit trainees’ performance and call out any unusual trends

Identify training needs by working with operations team and QA

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Training Supervisor Penang • Bayan Lepas, Pulau Pinang, MY

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