Executive, Operations Ecom

This role will be responsible for ensuring that systems, processes, and people operate efficiently and effectively behind the scenes to deliver an exceptional experience to PUMA customers. The role will cover PUMA.com technology (eCommerce platform, payments, data feeds, etc.), as well as backend fulfillment for PUMA.com and Marketplaces (Order Management System, Third Party Logistics, Last Mile Delivery, Return / Refund management, etc.) The right candidate for this role will have a very strong eye for detail, a process-oriented approach, and an affinity for technology and process that delivers exceptional value for end consumers.

Your Mission

Task 1 : Identify and implement continuous system and process improvements for inventory % flow, order flow, returns and cancellations for both puma.com and marketplaces. Act as the primary business owner for the Order Management System (OMS).

Task 2 : Manage and prioritize the throughput of external development teams using JIRA and % Confluence. Document detailed requirements for enhancements and bug fixes in eCommerce systems and perform final UAT before they enter production environments.

Task 3 : Ensure smooth operations of eCommerce fulfillment including payments, order flow, % packaging, last mile delivery and order tracking. Monitor and optimize existing payment, fraud and refund systems and work on the integration of new alternatives. Support the Customer Service team with inquiries on orders, returns, payments and refunds, and seek to further streamline the processes and tool.

Task 4 : Manage projects with multiple local and Global stakeholders to execute the % eCommerce roadmap.

Task 5 : Periodically report on, analyses and control operational metrics to identify areas of % concern and opportunity. Keep documentation of system interfaces and standard processes up-to-date in Confluence.

Your Talent

Education : Bachelor's degree in supply chain / logistics or equivalent studied.

Professional : 1 year of experience in ecom operations. Fresh graduates with at least 6 months of internship experience in e-commerce operations within the sports industry are also encouraged to apply.

IT Skills : Order Management System (OMS).

Language Skills : English and local language.

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