Head of Business Operations, MYSG

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Role Purpose The purpose of Business Operations is to enable general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long term horizons. The function leads strategy, commercial excellence mandates, analyse and take key launch and portfolio planning decisions through structured analysis and alignments and create structured sales training and development charter and implementation.

The role supports the GM in designing, achieving and tracking country priorities and KPIs (KPI setting, performance tracking, forecast landing and assess KPI achievement). The role is expected to deliver on all aspects of business requiring strategic evaluation and strategy development, and deliver on mandates like hypergrowth planning, organization wide blueprint creation and implementation and change management along with portfolio planning and commercial effectiveness.

Role Accountabilities Strategy and Portfolio Planning Guide and drive high-quality differentiated commercial strategies to serve Takeda MY / SG’s short- and long-term growth strategies. The core part of the function includes identifying growth levers and incubating future growth ideas / projects, go-to-market (GTM) models creation and evaluation, operating and business model changes proposals and recommendations, portfolio planning and prioritization (existing and pipeline), PMO for Long range forecasting (LRF), business planning etc and change management. The function also includes identifying partnership models and co-owning its execution with cross functional leads. In addition, the function prepares enterprise-wide performance management to provide strategic insight and foresights to leaders for effective decision making.

Commercial Excellence This function is responsible for maintaining CRM software and invest in improving CRM capabilities for a growing LOC, set sales force effectiveness (SFE) KPIs, sales Incentive planning (SIP). The function works closely with all franchises to deliver enhanced in-clinic and ex-clinic commercial effectiveness. Set up marketing excellence capabilities and work with DD&T team to develop technology enabled tools and processes for driving Customer Excellence for Takeda MY / SG.

Business Insights and Analytics Guiding the countries strategic decisions based on data-driven insights and driving business performance and potential using existing and new data sources and techniques. Help define the business questions that need to be answered and define appropriate analytics models. They are responsible for helping turn data into action and providing insight to continually improve the customer experience. They lead analytics delivery and ensure the right data points are measured to help solve business problems.

Launch Excellence This function is responsible for enhancing Takeda’s portfolio through systematic evaluation and prioritization. The core areas of responsibility include Business case creation, portfolio planning, leading planning phase cross-functional teams to achieve time-based milestones and ensure cross functional readiness criteria for commercial launches.

Commercial Organization Training and Development This function is responsible for creating commercial functions training and development needs to increase commercial effectiveness. A secondary responsibility of the function is to deliver corporate wide capability build training and manage and maintain new employee digital onboarding.

Role Qualification and Skills Requirement Required Qualifications :

Bachelor’s degree in Science or equivalent, MBA preferred

Required 10-15 years of Pharmaceutical industry experience

People management experience

Critical Skills and Competencies :

Strong financial understanding of P&L and drivers of Takeda’s portfolio

Ability to influence and work effectively with various business partnerships, regions, and cultures

Ability to develop strategic analysis that prepares decision making on a large scale (e.g. investment options, business models, large-scale projects)

Ability to deal with decision making processes in complex organizations and generate collaboration and followership

This role requires in-depth knowledge of strategic aspects of running a business as well as comes with high level of ambiguity. The incumbent should be highly comfortable in collaborating across leadership levels to deliver on the outcomes

Steer information flow, act as a gatekeeper, ensuring GM’s involvement in a project or decision-making process at the right moment

Experience in coordinating, implementing and / or managing complex, diverse project and functions for a diverse environment. Project management and portfolio management experience in determining priorities and delivering projects on time and within budget.

Fair understanding of emerging technologies and digital ecosystem with potential impact on Pharmaceutical Industry

Strong interpersonal skills, building successful relationships with key stakeholders internally and externally to drive results

Strong project management skills to support driving cross group initiatives

Ability to operate in an ambiguous environment, with minimal supervision, strong personal drive and self-motivation

Communication Skills :

Excellent cross functional communication across the organization to influence strategy formulation and align members on global strategy and vision

Excellent upwards communication skills, internally maintain a common understanding and synchronization in terms of global / regional strategy, and externally develop and maintain strong relationship and trust with key stakeholders and customers

Critical Leadership Capabilities :

Strong proven leadership in team building, motivating, and developing people

High level of personal maturity and natural authority

Committed to capability building for sustainable growth

Proven leader who has strong business acumen and can pre-empt strategic moves to move organization towards sustainable and profitable growth

Locations MYS - Selangor

Worker Type Employee

Worker Sub-Type Regular

Time Type Full time

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