Customer Service Executive

Overview

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Responsibilities

• Planning of customer's delivery / shipment schedule.
• Follow thru with production in meeting shipment schedule.
• Liaise with production department to ensure PO are complying as per Purchase Order.
• Responsible for all overseas - air and sea shipping documents.
• Work with all forwarding agents for efficient / cost saving shipment planning.
• Preparing the weekly customer outstanding order report.
• Maintain the proper filling system.
• Attend to customer enquiries (Freight & Courier charges)
• Providing support as and when requested by department manager, assistant manager, senior CS Executive to ensure the smooth and efficient running of the department.
• Follow up with agents to obtain latest update of shipment tracking.
• Provide latest shipping tracking to Customer.

Requirements

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Company information

Manufacturing, Transport & Logistics 101-1,000 employees

Mega Fortris was established in 1998 as a specialized developer and manufacturer of security seals. The company is one of the largest global manufacturers of container bolt seals, security seals, tamper evident products and complete solutions for the securing of goods in transit. Today, Mega Fortris is a global supplier of high quality security seals to a wide range of industries around the world. Mega Fortris has experienced impressive growth due to the ongoing development of special product features.

At Mega Fortris, we believe in securing the global supply chain-all the way. We have therefore set up a network of company-owned production facilities and offices around the world to provide local service with global reach. The Mega Fortris network of regional offices currently span 21 countries.

Our focus is on integrity, innovation and commitment towards R&D of our designs and products has enabled us to create a range of high quality security seals to accommodate the most discerning of customers’ requirements. Mega Fortris is committed towards innovation, improving and developing new product and in view of this expansion, we would like to hire the potential candidates for business continuity.

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