Senior Operations Analyst

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.

Job Description : The Operation Analyst (OA) will be responsible for analyzing the eCommerce / omni channel order fulfilment network performance and key metrics, identifying and resolving issues and developing recommendations for courses of action to Supply Chain management. In this role the OA will work with cross functional teams within the company & external warehouse partners to gather data through various resources and then reproduce the data into presentable formats. The OA will also communicate findings to multiple levels of management and use data to create strategies to improve various facts across the order fulfilment network. The successful candidate will need to be a self-starter, detailed oriented, support numerous projects and the ability to communicate to all levels and areas of the business.

Responsibilities :

• Monitor and support the execution of fulfilment orders across the eCommerce / omni channel network; including a broad scope of Marketplace Stores, Brand.com & Warehouse Partners.
• Monitor and analyze, identified and established, key operating metrics and platform service level agreement (SLA). Assists in development and maintenance of an accurate measurement system.
• Monitor inventory levels and manage stock availability to fulfil orders on time.
• Leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service.
• Address fulfilment related inquiries and resolve issues, such as customer complaint cases.
• Collaborate with warehouse and logistics teams to ensure timely picking, packing and shipping of orders.
• Collaborate with commercial, customer service and inventory planning teams to improve order fulfilment procedures.
• Engage and collaborate with Product & Data Operations team to create data tables, programs & projects in support of supply chain business objectives and strategies
• Projects require understanding of Order Management functionality and Marketplace Platform systems.
• Act and support team as Subject Matter Expert on reporting capabilities and performance monitoring tools
• Stay updated with industry trends and best practices in order management and fulfilment.

Requirements / Experience :

ADA is an equal opportunities employer and welcomes applications from all qualified candidates. By submitting this application, you agree to our Privacy Notice.

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