Client Care Associate

Client Care Associate (Supporting SG Market)

Location : Malaysia | Contract

Robert Walters is the world’s most trusted talent solutions business.

Our client is a globally recognized leader in banking and financial services, operating in more than 60 countries across Asia, Africa, the Middle East, Europe, and the Americas.

Role Description :

Join a global team providing top-tier service to existing and prospective clients while expanding the business on a product and global level.

Job Responsibilities :

• Answer and attract new customers with queries related to credit cards, personal loans, or other bank products.
• Motivate customers for “Self Help” functions by signing them up for value-added services and digital education.
• Adapt quickly to customer needs to deliver consultative support with an end-to-end view of the client’s journey.
• Suggest financial solutions about the bank’s products and services that match New to Bank / Existing to Bank customer requirements (if applicable).
• High sales pitch without mis-selling.
• Consistently accomplish targets in the form of leads / self-closure.

Job Requirements :

We welcome applications from all candidates and are committed to providing equal opportunities.

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