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Business Analyst

Business Analyst

CTOS Data SystemsKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

ROLE OVERVIEW

The Business Analyst will be responsible for bridgingthe gap between business stakeholders and technical teams, translating businessrequirements into actionable product specifications. This role requires stronganalytical capabilities, excellent documentation skills, and hands-onexperience in product testing. The ideal candidate will have a solid backgroundin requirements gathering, stakeholder management, and ensuring product qualitythrough comprehensive testing activities.

KEY RESPONSIBILITIES

Product Support & Stakeholder Management

  • Support Product Managers in defining and prioritizingproduct features and enhancements
  • Participate actively in product roadmap planning andAgile sprint ceremonies (daily standups, sprint planning, retrospectives)
  • Serve as liaison between business stakeholders anddevelopment teams
  • Provide data-driven insights and recommendations tosupport product decisions
  • Present findings, analysis, and recommendations tomanagement and stakeholders
  • Manage stakeholder expectations and communicate projectupdates effectively
  • Facilitate communication and resolve conflicts betweentechnical and business teams

Documentation & Quality Assurance

  • Develop user guides, training materials, and rolloutsupport documentation
  • Ensure delivered solutions meet business requirementsand quality standards
  • Review and validate technical documentation prepared bydevelopment teams
  • Maintain comprehensive project documentation andknowledge base
  • Document business rules, workflows, and systemconfigurations
  • Support change management activities and user adoptioninitiatives
  • RequirementsGathering & Analysis

  • Collaborate with Product Managers and businessstakeholders to elicit, analyze, and document business and functionalrequirements
  • Translate business needs into clear user stories,functional specifications, and acceptance criteria
  • Conduct gap analysis between current state and desiredproduct features
  • Create process flows, wireframes, and comprehensivedocumentation to support development teams
  • Facilitate workshops and requirement gathering sessionswith cross-functional teams
  • Maintain requirements traceability throughout theproduct development lifecycle
  • Analyze business processes and identify opportunitiesfor improvement
  • Product Testing

  • Design comprehensive test plans, test cases, and test scenarios basedon documented requirements
  • Coordinate and facilitate product testing sessions with business usersand stakeholders
  • Execute functional testing to validate that requirements have beenimplemented correctly
  • Document test results systematically and track defects throughresolution
  • Work closely with development teams to clarify defects and verify fixes
  • Perform regression testing when necessary to ensure system stability
  • Provide formal sign-off on completed features after successful testingand validation
  • Maintain test documentation and ensure full traceability to originalrequirements
  • WHAT DOES IT TAKE TO BE SUCCESSFUL

    Qualifications

  • Diploma or Degree in Computer Science, InformationTechnology, or related field
  • Work Experience

  • At least 3-5 years of working experience as a BusinessAnalyst in IT / technology environment
  • Proven hands-on experience in product testing, test casedevelopment, and execution
  • Demonstrated experience working in Agile / Scrummethodology
  • Familiarity with fintech, banking, financial services,or credit reporting industry is an added advantage
  • Requirements Gathering & Analysis
  • Product Testing & Quality Assurance
  • Agile Methodology and Frameworks
  • Documentation and Technical Writing
  • Communication skills (both written and verbal)
  • Analytical and problem-solving skills
  • Process Mapping and Workflow Design
  • Proficiency in project management and collaborationtools (JIRA, Confluence, or similar)
  • Experience with testing methodologies, test case design,and defect management
  • Experience in coordinating cross-functional teams duringproduct development and testing phases
  • Facilitate effective communication and teamwork betweenbusiness stakeholders and technical teams
  • #J-18808-Ljbffr

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