Associate I, Customer Service (Consignment Specialist)

Associate I, Customer Service (Consignment Specialist)

Alcon Johor (known as CIBA VISION Johor Sdn. Bhd.)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

POSITION OVERVIEW :

The Associate I, Customer Service (Consignment Specialist) is responsible for overseeing and managing consignment inventory operations, including setup, monitoring, reconciliation, and reporting. This role ensures accurate inventory levels at customer locations, supports logistics coordination, and fosters strong relationships with internal teams and external stakeholders.

KEY RESPONSIBILITIES :

• Assist in tracking and managing consignment inventory at partner / customer locations
• Able to support consign inventory count at customer location (Hospital, Pharmacy) when required
• Tracking inventory, ensuring proper storage and handling, and coordinating from Service Provider into customer’s storage
• Reconcile consignment count result (discrepancy, missing, damage, etc) together with commercial team
• Monitor stock reports from SAP regarding consignment stock
• Ensure that inventory is only consigned to accounts with appropriate signed contracts
• Monitor month on hand stock and return on consignment sales per designated consignment account
• Manage reporting of key consignment account KPIs with required action or remediation plans and provide monthly updates to business stakeholders
• Work closely with Customer Operations to ensure that missing lenses are billed accordingly
• Work closely with Customer Operations on instructions for scrapping & transfer of consignment stock
• Monitoring Returns Management to ensure that consignment stock returned to Service Provider is fully completed
• Assist with Serial Number issues when a billing cannot be completed
• Be involved with ad-hoc projects that involve consignments
• Review high risk consignment accounts for closing and provide list to Country Franchise Head

WHAT YOU’LL BRING TO THE COMPANY :

QUALIFICATIONS

HOW YOU CAN THRIVE AT ALCON :

Alcon Careers

See your impact at alcon.com / careers

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