CUSTOMER SERVICE SPECIALIST II

Overview

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CUSTOMER SERVICE SPECIALIST II

role at

TE Connectivity . At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. TE Connectivity's Customer Service Teams interact with customers, company sales and / or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers’ orders from order entry to delivery and collection in a timely manner. They may respond to all customers’ inquiries about TE’s products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.

Responsibilities

Receive and process order into system in accordance to order policy using SAP

Daily working on customers\' orders and follow-up with Planning and / or Logistics to ensure on-time delivery to meet customers\' request date and TE confirm date

Weekly review of customers\' backlog to meet billing target as set by management yearly

Coordinate with overseas factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection

Daily review customers\' new orders and resolve any pending issues to provide order acknowledgement to customer within 48 hours

Handle complaints, claims, returns and replacements processing

Maintain proper documentations in line with company retention policy

Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues

For external emails to Customers, manage via C2S platform

Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.

Track progress and create a central library for future renewals

Any other ad-hoc activities to support Sales events

Any other ad-hoc reporting as and when requested by management

Requirements

Education Background- English and Bahasa Malay well spoken and written

Years of experience – Minimum Diploma or Degree with 2 years of international shipping and logistics experience

SAP skill on Sales Distribution / OTC is a must

Skills or experiences that are relevant to TNB’s operations or SGP related

Team player can work under high pressure environment and tight dateline

Competencies Values : Integrity, Accountability, Inclusion, Innovation, Teamwork

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Appliances, Electrical, and Electronics Manufacturing

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