Negotiator, CCO - Secured Collection and Recovery (SG) MY (1-Year Contract) - [KL Based]

Negotiator, CCO - Secured Collection and Recovery (SG) MY (1-Year Contract) - (KL Based)

Manage delinquent accounts with the objective to regularize account and recovery of outstanding loans. Job Description Contact customers to secure payment of arrears towards regularizing their accounts Provide customers with clear and accurate payment instruction / account information Negotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit losses Recommend and execute appropriate legal actions to recover account outstanding when necessary Maintain and update all dunning records factually and timely into the collections system Follow up customer queries and escalate to Team Manager if required. Job Requirements Good knowledge in collections management and legal workflow Good knowledge in Unsecured Retail products and collections systems Proficiency in multiple languages, including Mandarin, is an extra advantage. Previous experience in collection / recovery within the banking sector is preferred. Local or Singapore working experience is highly recommended. Note : this position will be based in Kuala Lumpur, Malaysia.

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