Atlassian Administrator

Job Title : Atlassian Administrator

Work Mode : On site

Location : Kuala Lumpur

Employment Type : Permanent

An Atlassian Administrator is responsible for managing and optimizing Atlassian tools (e.g., Jira, Confluence) through configuration, workflow development, integrations, and performance monitoring. They provide user support, training, and documentation, ensure security and compliance, and collaborate with teams to align tools with business and project needs.

Key Responsibilities

Atlassian Product Management :

Administer, configure, and maintain Atlassian Cloud tools—including Jira Software, Jira Service Management, Confluence, and Bitbucket—to ensure optimal performance, security, and alignment with business needs.

User Management :

Manage user accounts, roles, permissions, and access within Atlassian tools.

Configuration & Customization :

Set up and customize projects, spaces, dashboards, workflows, and reports to meet business needs.

System Maintenance :

Perform regular updates, patches, and performance tuning of Atlassian applications to ensure optimal functionality.

Technical Support :

Provide ongoing support, troubleshooting, and guidance to users, resolving technical issues and providing training.

Integrations :

Integrate Atlassian tools with other organizational systems and third-party applications.

Documentation :

Develop and maintain technical documentation for configurations, processes, and best practices.

Performance Monitoring :

Monitor system performance, logs, and security to ensure stability and compliance.

Automation & Scripting :

Develop and implement automation rules, custom scripts (e.g., using JQL), and plugins to extend functionality and streamline processes.

Required Skills and Experience

Atlassian Product Expertise :

Extensive experience administering and configuring key Atlassian products.

Technical Skills :

Proficiency in tools like Jira Query Language (JQL) for creating queries and reports.

Agile Methodologies :

Understanding of Agile and Kanban methodologies to optimize project workflows.

Communication :

Strong verbal and written communication skills for user support and collaboration.

Problem-Solving :

Ability to troubleshoot issues and find solutions to complex problems.

Collaboration :

Experience working with cross-functional teams to understand requirements and deliver solutions.

Training :

Create training curriculums for various Atlassian users and provide training as needed.