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Manager, ServiceNow Consultant
AIA Digital+ MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionBachelor's degree in IT or other relevant discipline. 8-15 years' relevant experience in ITSM tools like ServiceNow as SRE or Developer or Solution Design Role. ServiceNow Administration / Developer / Discovery / CMDB / Implementor / Architect. ITSM / ITIL or project management certification is a plus. Effective communication and presentation skills. Strong skills in time management, planning and organizing. Resourceful, independent and result oriented. Meticulous, independent, and proactive. Disciplined and structured, and able to work under a fast-paced learning environment. A good team player.
Responsibilities
Set-up, configuration, and day to day administration of the SNOW platform, including upgrades and regular patch deployments.
Bug fix and proactive performance improvement initiatives for Platform.
- System reliability and platform health.
- Good understanding of ServiceNow architecture.
- Experienced in customization for Catalogue and all ITSM modules.
- Experienced with creating ITSM / ITOM Reporting dashboards.
- Proactive monitoring and ensuring security compliance, user access controls.
- Building / Reviewing / Maintaining technical design documents, Operation Manuals.
- Code review and deployment, update sets creation. Change review and deployment.
- Update / configure busine rules and Foundation Data as per business requirements.
- Experience in defining IRE rules, Discovery Patterns and CMDB Classes
- Expert understanding of CSDM.
- Expert understanding and experience of Service Map and Dependency Map.
- Collaborate with project teams for customization and configuration.
Requirements
Desirable Traits
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Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia
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