AIA Digital+ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Manager, Cloud Operations will provide day to day support to all AIA business units using AIA’s Azure public cloud platform including but not limited to incident-, change-, request- and problem management. This role focuses on leveraging Azure services administration tasks and optimizing cloud infrastructure, ensuring high availability, scalability, and security.
Overview
The Manager, Cloud Operations will manage and administer the Microsoft Azure cloud environment to support business needs, drive operational excellence, and ensure reliable cloud services.
Responsibilities
- Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance.
- Analyze existing operational standards, processes, and governance to identify and implement improvements.
- Develop infrastructure as code leveraging cloud-native tooling to ensure automated and consistent platform deployments.
- Support cloud adoption of applications as they are being transformed and / or modernized.
- Participate in an on-call rotation to address and resolve technical escalations.
- Provide training and support to team members.
- Troubleshoot and resolve cloud-related issues and collaborate with IT and business stakeholders.
- Provide technical support and guidance.
Experience
5+ years relevant experience in Cloud Engineering / Support roleExcellent understanding and proven experience in Public Cloud implementation, workload migration and operational support in a multi-site enterprise environmentPractical experience of supporting Enterprise Public Cloud Services and automationExperience within a decentralized organization, preferably within the Group unitSound understanding of IT operating model design and best practicesExperience in a top-tier multinational corporation is an advantageLiaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident managementUnderstanding of Infrastructure-As-Code configuration management tooling (at least one of the following – Terraform, Ansible, Chef / Puppet)Skills
Strong problem-solving and analytical skillsExcellent communication and collaboration skillsAbility to work in a fast-paced and dynamic environmentComprehensive skills
Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Information TechnologyIndustries : IT Services and IT ConsultingKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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