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Manager, ServiceNow Consultant

Manager, ServiceNow Consultant

AIA Digital+ MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Responsibilities

Set-up, configuration, and day to day administration of the SNOW platform, including upgrades and regular patch deployments.

Bug fix and proactive performance improvement initiatives for Platform.

  • System reliability and platform health.
  • Good understanding of ServiceNow architecture.
  • Experienced in customization for Catalogue and all ITSM modules.
  • Experienced with creating ITSM / ITOM Reporting dashboards.
  • Proactive monitoring and ensuring security compliance, user access controls.
  • Building / Reviewing / Maintaining technical design documents, Operation Manuals.
  • Code review and deployment, update sets creation. Change review and deployment.
  • Update / configure busine rules and Foundation Data as per business requirements.
  • Experience in defining IRE rules, Discovery Patterns and CMDB Classes
  • Expert understanding of CSDM.
  • Expert understanding and experience of Service Map and Dependency Map.
  • Collaborate with project teams for customization and configuration.

Requirements

  • Bachelor's degree in IT or other relevant discipline.
  • 8-15 years' relevant experience in ITSM tools like ServiceNow as SRE or Developer or Solution Design Role.
  • ServiceNow Administration / Developer / Discovery / CMDB / Implementor / Architect.
  • ITSM / ITIL or project management certification is a plus.

    • Desirable Traits

  • Effective communication and presentation skills.
  • Strong skills in time management, planning and organizing.
  • Resourceful, independent and result oriented.
  • Meticulous, independent, and proactive.
  • Disciplined and structured, and able to work under a fast-paced learning environment.
  • A good team player.
    • Buat amaran kerja untuk carian ini

    Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia