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Field Trainer

Field Trainer

Machines Sdn BhdPetaling Jaya, Selangor, Malaysia
1 day ago
Job description

Key Responsibilities :

  • Act with Integrity : Promote Machines culture, values, and mission through your actions and words.
  • Create a Positive Learning Environment : Foster a supportive and inclusive environment for all team members.
  • Develop Positive Relationships : Build rapport with assigned store teams, addressing their motivations, requirements, and concerns.
  • Provide Feedback : Offer constructive feedback to store leaders and district managers regarding retail staff performance.
  • Conduct Various Training Sessions : Adhere to Apple and Machines Sdn Bhd requirements for Training, including : -
  • Conduct classroom training sessions on Apple products and induction training for new joiners.
  • Attend and pass the Quarterly Apple T3 session (Train the Trainer).
  • Conduct In-store Apple Customer Experience role play and knowledge check quizzes with the store teams.
  • Conduct Corporate training for Business customers who make substantial purchases of Apple devices.
  • Conduct Personal training for customers who purchase MPP or request it in- store.
  • Develop Quarterly learning content in line with Machines and Apple's business needs.
  • Travel to respective stores for knowledge check and staff development while building a rapport with the store team.
  • Conduct Staff development sessions for retail staff to demonstrate capabilities and product knowledge.
  • Must meet Apple KPI for Machines by conducting T3 topics within the quarter.
  • Conduct Ad-hoc duties when requested by the Machines Head of Operations and Senior Training Manager.

Job Requirements

  • Excellent verbal and written communication skills in English and Bahasa Malaysia.
  • Good presentation skills with the ability to present content to large crowds or in front of a camera.
  • Strategic thinking skills to plan and adapt strategies for competing demands and tight deadlines.
  • Minimum 2 years of relevant experience in Learning & Development (ideally with Customer Service exposure).
  • Ability to drive assigned training initiatives and projects.
  • Quick learning of new technology, practices, and market needs to drive new programs.
  • Good organisational and project management skills.
  • Proficient in online and in-person learning methods.
  • Collaborative and independent with minimal supervision.
  • Engages effectively with stakeholders, including senior management.
  • Must posses own transport and travel within assigned areas in Malaysia.
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    Trainer • Petaling Jaya, Selangor, Malaysia

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