Field Trainer

Key Responsibilities :

• Act with Integrity : Promote Machines culture, values, and mission through your actions and words.
• Create a Positive Learning Environment : Foster a supportive and inclusive environment for all team members.
• Develop Positive Relationships : Build rapport with assigned store teams, addressing their motivations, requirements, and concerns.
• Provide Feedback : Offer constructive feedback to store leaders and district managers regarding retail staff performance.
• Conduct Various Training Sessions : Adhere to Apple and Machines Sdn Bhd requirements for Training, including : -
• Conduct classroom training sessions on Apple products and induction training for new joiners.
• Attend and pass the Quarterly Apple T3 session (Train the Trainer).
• Conduct In-store Apple Customer Experience role play and knowledge check quizzes with the store teams.
• Conduct Corporate training for Business customers who make substantial purchases of Apple devices.
• Conduct Personal training for customers who purchase MPP or request it in- store.
• Develop Quarterly learning content in line with Machines and Apple's business needs.
• Travel to respective stores for knowledge check and staff development while building a rapport with the store team.
• Conduct Staff development sessions for retail staff to demonstrate capabilities and product knowledge.
• Must meet Apple KPI for Machines by conducting T3 topics within the quarter.
• Conduct Ad-hoc duties when requested by the Machines Head of Operations and Senior Training Manager.

Job Requirements