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Technical Support Engineer

Technical Support Engineer

Hitachi Sunway Information SystemsSubang Jaya, Selangor, Malaysia
4 days ago
Job description

Sourcing Specialist at Hitachi Sunway Information Systems

Provide 1st Level escalation and troubleshooting support to customer inquiries regarding product features, specifications, repairs, and entitlements.

  • Window Servers Support
  • Assist and help troubleshoot on Window issue
  • Assist on Weekly Cadence Window
  • Perform Monthly OS patching Window management :
  • Planning and schedule time for patching activity
  • Prepare the report patching tracker
  • Prepare the compliance report Window and Linux
  • Perform Monthly Inventory Update
  • Update the customer inventory based on request
  • Integrated CMDB of ServiceNow with customer’s Inventory
  • Quarterly Rack validation
  • Validate and update back the asset physical for customer
  • Quarterly Local user review
  • Scan and prepare the local user server using BigFix
  • Prepare and maintain accurate documentation, contributing to knowledge management systems.
  • Set and manage customer expectations, ensuring timely escalation for complex issues.
  • Collaborate with internal teams to meet SLA requirements and proactively reduce recurring problems.
  • Able to handle multiple tasks and cases independently with minimal supervision.
  • Continuously improve technical and business process knowledge through self-paced learning.
  • Ensure quality metrics are met and documentation standards are upheld.
  • Work in rotational shifts as required.
  • To be on off office hours standby support rotation.

Technical Skills & Tools

  • Hand-on experience with using BigFix to manage automated patch management across multiple operating systems (Linux, and Windows), and Software distribution and OS deployment.
  • Proficient in asset inventory collection and reporting.
  • Hand on experience on using ITSM tool; ticketing systems such as Symphony and ServiceNow.
  • Hands-on experience in basic database administration (MySQL, MS SQL, Oracle, PostgreSQL).
  • Knowledge of backup and restoration tools, especially VEEAM.
  • Basic operational skills in Linux environments and Windows Servers
  • We are an equal opportunities employer and welcome applications from all qualified candidates.

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    Technical Support Engineer • Subang Jaya, Selangor, Malaysia

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