Student Programme Manager

PROGRAMME OPERATIONS

• Ensure that growth targets are reached and based on viable planning, coordination and evaluation.
• Ensure all programmes adhere to AFS policies, procedures, guidelines and quality standards, including timely placements and monthly contacts.
• Implement risk management and crisis communications plans and procedures.
• Manage customer expectations and ensure that AFS is held in high esteem by the customers, e.g. demonstrated through a high satisfaction rating in service evaluations.
• Identify and address potential liabilities and effectively handle episodes of poor customer service.
• Foster continuous improvement in educational content and service delivery through systematic monitoring and review of programme processes.
• Coordinate all necessary activities to implement programme plans. Ensure that the planned targets are reached. Maintain an overview on all sending programmes and their administration in the country.

PROGRAMME DEVELOPMENT

OTHER

Job Types : Full-time, Contract

Contract length : 24 months

Pay : RM3, RM4,000.00 per month

Benefits :

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Work Location : In person