Microsoft Teams Voice Customer Engineer
Infotree Global SolutionsSelayang Municipal Council, Selayang Municipal Council, Malaysia2 days ago
Job description5+ years’ experience with customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms. BA / BS (or higher) in Information Technology, or a related field or equivalent experience. Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills. Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support. Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams. Advanced analytical, problem-solving, and decision-making skills. Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contact Centers). Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams. Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs. Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use. Deep technical knowledge of Microsoft Teams architecture, features, and functionalities. Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange. Experience with Microsoft Teams administration, including user management, policies, and compliance. Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services. Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations. Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks. Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations. Knowledge of third‑party applications and integrations that enhance Microsoft Teams capabilities. Ability to work independently and as part of a collaborative team. Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously. Strong knowledge of voice and network protocols, standards, and best practices. Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues. Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus. Deep understanding in Skype For Business architecture. Deep troubleshooting skills with Skype For Business Experience with Skype for Business 2015 / 2019. Design, administration and / or support experience with Lync / Skype For Business On-Premise. Experience with Migrations to Teams and Voice and Microsoft meeting room. Deep understanding in Teams voice architecture. Deep troubleshooting skills with Teams voice and Media optimization. Experience with upgrades between Lync / Skype For Business versions. Telephony (Inbound Voice Routing, Call Queues, Number porting), Unified Communications solutions that include VoIP, IM, real‑time communications, UM, such as OCS / Lync / Skype for Business / Microsoft Teams, Jabber, Zoom, Cisco WebEx or related. Advanced knowledge of application integration and Contact Centers with Teams. Advanced knowledge Active Directory / Azure AD / Entra ID concepts and PowerShell / Microsoft Graph scripting skills. Advanced networking skills with DNS, firewall, load balancing, etc. Advance skills creating Azure Functions. Microsoft Certified : Teams Administrator Associate or other relevant certifications. Mid‑Senior level Full‑time Information Technology Technology, Information and Media
Job title : Microsoft Teams Voice Customer Engineer
Level : SME
End client : Microsoft
Job Type : Full-time
Job Mode : Remote
Experience : 5 years’ experience / Mandarin Mandatory
Salary Range : RM8,000
Role type :
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams for our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
Responsibilities
- Teams Workshop
- Teams Activation
- Teams Optimization
- Teams Apps Workshop
- Teams Apps Activation
- Teams Apps Optimization
Skills Required
Optional Skills
Seniority level
Employment type
Job function
Industries
#J-18808-Ljbffr
Create a job alert for this search
Teams Voice Engineer • Selayang Municipal Council, Selayang Municipal Council, Malaysia
Related jobs
- Promoted
Exchange Customer Engineer
Infotree Global SolutionsSeri Kembangan, Selangor, Malaysia We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Exchange infrastructure, administration and design.
The ideal candidate will have extensive experience in ...Show moreLast updated: 30+ days ago
- Promoted
Utilities Engineer
LonzaRaub, Pahang, Malaysia Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Show moreLast updated: 12 days ago
- Promoted
Customer Service Engineer
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia Posting Date : 18 Sep 2025 | Close Date : 17 Dec 2025.Client Background : Wireless Equipment.Industry : Electronics Manufacturing.
Position Title : Customer Service Engineer.Remuneration : RM3,000 - RM6,0...Show moreLast updated: 30+ days ago
- Promoted
Customer Technical Onboarding Engineer(Post Sales)
Veeam SoftwareKuala Lumpur, Kuala Lumpur, Malaysia Customer Technical Onboarding Engineer (Post Sales) at Veeam Software, Kuala Lumpur, Malaysia.The role engages directly with customers during onboarding to ensure fast time to value, successful ado...Show moreLast updated: 30+ days ago
- Promoted
Customer Technical Onboarding Engineer(Post Sales)
VeeamPutrajaya, Putrajaya, Malaysia Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.
Veeam provides data resilience through data backup, data ...Show moreLast updated: 30+ days ago
- Promoted
Associate Customer Support Engineer
Telesign Corp.Subang Jaya, Subang Jaya, Malaysia We are looking to hire a Customer Support Engineer as part of Telesign’s Technical Support team.The Customer Support Engineer role works with our customers as well as with our internal teams on tro...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Engineer
Maschinenfabrik Reinhausen GmbHKuala Lumpur, de At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future.With our intelligent digital and analogue solutions, you will help shape the i...Show moreLast updated: 15 days ago
- Promoted
HPC / AI Solution Architect
Hewlett Packard EnterpriseKepong, Kuala Lumpur, Malaysia Remote / teleworker role; you will primarily work from home.Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We focus on connecting, protecting, a...Show moreLast updated: 27 days ago
- Promoted
Senior Engineer (Chinese / Cantonese)
GlintsKuala Selangor, Kuala Selangor, Malaysia About the job Senior Engineer (Chinese / Cantonese).This is a remoteposition based in Kuala Lumpur, Malaysia.Assist the Hong Kong office in the Building system project in the HK market.Collaborate wi...Show moreLast updated: 1 day ago
- Promoted
Enablement Partner, Adoption
SEEKKuala Selangor, Kuala Selangor, Malaysia SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Engineer
SWIFTKuala Lumpur, Kuala Lumpur, Malaysia In this role you assist our customers around the world to solve their Swift operational challenges on a daily basis.As Swift supports a wealth of products and services, we use Intelligent Swarming ...Show moreLast updated: 30+ days ago
- Promoted
Deployment Engineer (f / m / d)
ng-voice GmbHKuala Lumpur, Kuala Lumpur, Malaysia Born in a cloud-native era where software is at the centre of business, ng-voice has licensed source code and collaboration in its DNA.
Committed to building the next G of 100% software-based mobile...Show moreLast updated: 30+ days ago
- Promoted
Microsoft Teams Voice Customer Engineer
Infotree Global SolutionsShah Alam, Selangor, Malaysia Microsoft Teams Voice Customer Engineer.We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams.
The ideal candidate will help customers empower t...Show moreLast updated: 2 days ago
- Promoted
Voice & Imaging Support Engineer
Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Kuala Lumpur, Wilayah Persekutuan, MY, 59200.We work closely together to harness the power of technology to support our physical and digital banking services and operations.This includes developing...Show moreLast updated: 30+ days ago
- Promoted
Exchange Customer Engineer | MNC IT Services | Mandarin | Permanent | Up to RM12K per mth
Alpha AlliancePutrajaya, Putrajaya, Malaysia Exchange Customer Engineer | MNC IT Services | Mandarin | Permanent | Up to RM12K per mth.We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Exchange infras...Show moreLast updated: 1 day ago
- Promoted
Associate Engineer, Customer Support
ServiceRocketKuala Lumpur, Kuala Lumpur, Malaysia G'day! We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California.Our purpose is to be the single most reliable partner in the acceleration of your growth.A...Show moreLast updated: 30+ days ago
- Promoted
Senior QA Engineer
TokuKuala Selangor, Kuala Selangor, Malaysia Join to apply for the Senior QA Engineer role at Toku.At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.We provide ...Show moreLast updated: 9 days ago
- Promoted
Sales Head - SEA
Sinara Global LLPKuala Kubu Bharu, Selangor, Malaysia We specialize in innovative HR and business solutions tailored to unleash the full potential of your organization.With a steadfast commitment to excellence, we partner with businesses of all sizes ...Show moreLast updated: 30+ days ago